I have a GO Premium and I cannot make MyDrive Connect work with it
enzocontini
Registered Users Posts: 12 
Apprentice Seeker
Apprentice Seeker
I have updated GO Premium connecting it directy with a WiFi but I tried to see how to do it using TomTom MyDrive Connect.
However, even though when logged the navigator is shown in the list of devices, when I connect it with USB to my Surface Pro PC I got a pop-up windows appear with
HEADING
sub_title
message
?How_to_text
message_disconnect
... and I cannot do anything other than disconnect the device and return to the device list in MyDrive Connect SW.
What is wrong? What can I do to make that SW work with my GO Premium navigator?
However, even though when logged the navigator is shown in the list of devices, when I connect it with USB to my Surface Pro PC I got a pop-up windows appear with
HEADING
sub_title
message
?How_to_text
message_disconnect
... and I cannot do anything other than disconnect the device and return to the device list in MyDrive Connect SW.
What is wrong? What can I do to make that SW work with my GO Premium navigator?
0
Best Answer
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Hi @enzocontini
That is certainly a very strange message to get but I'm also wondering if it's a bit of a red herring.
I don't have a Go Premium but I do have a WiFi connected device and the thing to understand is that the MyDrive Connect application does not give you any additional management capability or view. It solely enables a third way to provide your device with an internet connection, the other two ways being via WiFi and via Bluetooth (and your phone's internet connection). In fact you don't actually need the MyDrive Connect application open on your desktop for it to provide this functionality.
What happens when you open the MyDrive Connect application on your computer is that it starts a background task which you can see in the taskbar:
It is this background task that provides the necessary connectivity so once this is running, you can actually close the main application. Also, if you configure the settings within the main application to "Start MyDrive Connect when the computer starts", then this background task will start automatically when you boot your computer and you don't need to open the application at all, as it provides no additional functionality for your device.
If this task is running, try connecting your TomTom to your computer with the USB cable provided and then powering it on.
If things are working as they should, after a period of about 30 seconds or so, you should see an new adaptor appear in the Network Connections control panel on your PC:
It will have a different name but it will be a "Remote NDIS Compatible Device" as shown above. This has been created by the background task and creates an ethernet over USB connection to your TomTom which in turn allows it to connect to the internet via your PC. If you disconnect your TomTom this connection disappears.
If you now go into the main menu on your TomTom and touch the status icons at the top-right of the screen you should see something like this:
Note that the WiFi has been automatically disabled (Not Connected) and I also turned off Bluetooth on my phone for this demonstration, but both Traffic and MyDrive are shown as connected which means you have internet connection. If you want to verify it further you can log into MyDrive web, load a route, click edit and then "send Destination" (or send stops) and the route should get sent to your device proving it is connected.
So In summary:
1. Even if it's not working, you are not really missing out as all it does is provide a thrid way to connect your TomTom to the internet. Everything else is still done on the device.
2. If you try the above, you may find that it is working anyway and you can ignore the strange message, in fact don't even open the application at all.
I Hope this is of some help.6
Answers
-
Hi
@enzocontini
Welcome to the site....
Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"
Also turn off any Screen savers any other Power savers or USB port monitoring software installed
________________________
Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu... You will need to edit the Registry before the USB Selective Suspend menu will display (See Note... (4) below)
Laptop users also see Note (1) (2) (3) & (4)
Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu
Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu
Note... (3) Thanks User 333....
(Quote)... Just had a similar problem with new Dell XPS 13 7390 (running Windows 10) which only comes with USB-C port. Found that I was able to update my TomTom Via 225 (using a supplied USB-C to USB-3 cable/hub) only after changing this setting in Windows 10:
Settings - Device - USB - Un-tick this box: 'Stop devices when my screen is off to help save battery'
If you're having problems with connected devices, clear the check-box (End Quote)
Note... (4) Editing the Registry... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855
________________________________
Also....
________________________________
If I have a problem with myDrive Connect... instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
Stay Safe... ATB YFM
0 -
Hi Again....
@enzocontini
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________
Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
ATB YFM
0 -
Thank you.
But what I see in MyDrive Connect, when the device is connected to the PC, is not what you show (it should be understandable to me) but this incomprehensible screen:
Moreover, why looking into my profile in TomTomsite it is shown an update available for my device related to Charging Station and, on the contrary, looking in the updates section of GO Premium it is said that it is all updated?
0 -
Hi @enzocontini
Historically there have been issues with Surface pro units which if you look at the following says the Tomtom had not designed with the Surface pro in mind. You will see that a solution was found for connecting . Certainly I have never seen anyone else post a similar screen image to the one you have.
https://discussions.tomtom.com/en/discussion/968783/go-500-random-disconnections-on-surface-3-pro
Certainly if you have a Mac or PC you get the screen that @YamFazMaWifi has shown with no access to details of what the Wifi models have loaded or what updates are available. The PC with My Drive Connect running is only an avenue to the internet if you have no Wifi, maybe for medical reasons, or the download speed is slowish and you have to use the menu on the Wifi unit to manage what you want t do as there is no way to manage on the PC.
If you Tap Settings/ System/About on your Premium you can see your ci=ureent Map and Op versions etc but it does not detail what Charger Station version you have.
Doug0 -
Thank you. I tried to connect the device GO Premium to another "normal" Windows 10 PC and the screen shown in MyDrive Connect, attaching the device via USB) is exactly the same I had on my Surface Pro 6. So it is not a matter of Surface but of MyDrive Connect related to my GO Premium device ...0
-
Hi
@enzocontini
Did you try.....
If I have a problem with myDrive Connect... instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
JimB0b wrote: »
Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
Stay Safe... ATB YFM0 -
Thank you YamFazMan for the suggestion. However in my case nothing changed even trying your suggested procedure! :-(0
-
Hi @enzocontini
That is certainly a very strange message to get but I'm also wondering if it's a bit of a red herring.
I don't have a Go Premium but I do have a WiFi connected device and the thing to understand is that the MyDrive Connect application does not give you any additional management capability or view. It solely enables a third way to provide your device with an internet connection, the other two ways being via WiFi and via Bluetooth (and your phone's internet connection). In fact you don't actually need the MyDrive Connect application open on your desktop for it to provide this functionality.
What happens when you open the MyDrive Connect application on your computer is that it starts a background task which you can see in the taskbar:
It is this background task that provides the necessary connectivity so once this is running, you can actually close the main application. Also, if you configure the settings within the main application to "Start MyDrive Connect when the computer starts", then this background task will start automatically when you boot your computer and you don't need to open the application at all, as it provides no additional functionality for your device.
If this task is running, try connecting your TomTom to your computer with the USB cable provided and then powering it on.
If things are working as they should, after a period of about 30 seconds or so, you should see an new adaptor appear in the Network Connections control panel on your PC:
It will have a different name but it will be a "Remote NDIS Compatible Device" as shown above. This has been created by the background task and creates an ethernet over USB connection to your TomTom which in turn allows it to connect to the internet via your PC. If you disconnect your TomTom this connection disappears.
If you now go into the main menu on your TomTom and touch the status icons at the top-right of the screen you should see something like this:
Note that the WiFi has been automatically disabled (Not Connected) and I also turned off Bluetooth on my phone for this demonstration, but both Traffic and MyDrive are shown as connected which means you have internet connection. If you want to verify it further you can log into MyDrive web, load a route, click edit and then "send Destination" (or send stops) and the route should get sent to your device proving it is connected.
So In summary:
1. Even if it's not working, you are not really missing out as all it does is provide a thrid way to connect your TomTom to the internet. Everything else is still done on the device.
2. If you try the above, you may find that it is working anyway and you can ignore the strange message, in fact don't even open the application at all.
I Hope this is of some help.6 -
Rob_R your answer was very exhausting! I verified all that you said happened to me too. Anyway, the strange notification I receive in the popup box seems to be a littler bug that TomTom developers should solve in next MyDrive Connect release ... ;-)
Thank you0
