Runner 3 watch frozen — TomTom Community

Runner 3 watch frozen

UmupeteUmupete Posts: 1 [Apprentice Seeker]
My Runner 3 watch froze stuck on 8.59am. I tried charging it and also performing a reset. Now it is stuck displaying the empty battery symbol. Has anyone else had this problem and how can I fix it? Thanks
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Answers

  • tfarabaughtfarabaugh Posts: 16,385
    Superusers
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

    If that does not work, try letting the battery drain out completely and then reset it. Otherwise the watch is dead and it is time to get a new one (not a TT as they have been out of business for over 2.5 years).
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