My TomTom 6200 wifi keeps restarting/freezing while its in use/in driving?

Jaisil

The tomtom 6200 wifi only 1 year old keeps restarting almost 3 times every 5 mins while its in use. Battery is fully charged and there is no problems with the connection to the toomtom holder.

Waine

Why dose my tomtom 6250 keeps turning itself off and on

VikramK

Hi @Jaisil @Waine

I see you have more than one TomTom device set up under the same account. Our technicians are currently investigating an issue with re-booting devices due to MyDrive cloud sync.

Could you try setting up the device under a different account and examine the behaviour.

Regards
Vikram

YamFazMan

Hi
@Jaisil @Waine
Further to Vikrams post
Are both devices in use at the same time....
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Re... Multple NAV4 or NAV5 devices using the same Email Address & Password... This configuration can give problems if two or more devices are being used at the same time....
For example....

Markos01 wrote: »

Hi all
I have a Go 5000 and a Go 6000 – which my parents use – and both are on the same account. Just recently we were both using our devices simultaneously but heading in different directions, and we both had our routes automatically changed by each other's device which I wasn't expecting!
What's the solution for this: do I have to take one device off the account and create a new account for it? Will it lose the speed camera subsription if I do this?
Any help appreciated!

Answer.... Logging out of MyDrive on your devices is the way to go....
When you need to sync a route file, log back into MyDrive on the device/s you wish to sync the data
I use this method with 8 devices... After all, you only need to enter the password, the device remembers the email address
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If you're not happy logging in/out of MyDrive on the devices, you will need to set up a MyDrive account with different Email and password for each device... the downside is you will need to set up and maintain multiple MyDrive (Web) Route planner accounts for any MyPlaces, POI's and Routes you wish to sync to each individual device
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I maintain three NAV4 devices GO 5000, Start 60, Rider 400 and five NAV5 (Wifi) GO 520, 620, GO 6200, GO Premier & Rider 550 by simply logging in/out of MyDrive
I use a single password across all the devices... You only need to enter the password, the device remembers the email address
Most of the time on the individual devices I am out logged of MyDrive and only log in to sync data as required, then log out again

NAV4.................. Tap (.... Menu) --> Tomtom Services --> MyDrive... Stop Syncing
NAV(5)+Wifi)... Tap (.... Menu) --> Setting --> MyDrive... Stop Syncing
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Note.....
Logging out of MyDrive on the device does not stop the device receiving Tomtom Traffic and live services info
The above does not work in the USA the Live Traffic system is different to UK/Europe

Stay Safe... ATB YFM