Can't seem to install TomTom Home on Windows 10 computer

12WDVhu8_1
12WDVhu8_1 Registered Users Posts: 3
Novice Seeker
I am told the following .ink file has no app associated.4rotgss7b4uo.jpg

Answers

  • Rob_R
    Rob_R Registered Users Posts: 56
    Supreme Trailblazer
    Hi @12WDVhu8_1,

    I just tried installing TomTom Home on Windows 10 and it worked fine.

    That file is actually a .lnk (short for link) not a .ink and it's a Windows shortcut file so not entirely sure what your problem is.

    What version of TomTom Home were you installing (latest is 2.20.11.41)?

    If you navigate to the C:\users\admin\appdata\local\temp folder does the file TempTTALLink.lnk exist?

    If you right click on the file and select "Properties", what is the "Target" set to? It should be something like "C:\Program Files\TomTom HOME\TTHOMERunner.exe".

    If it is, does the TTHOMERunner.exe file exist in the "C:\Program Files\TomTom HOME" folder?

    Also what version of Windows 10 are you running (Settings->System->About)?
  • 12WDVhu8_1
    12WDVhu8_1 Registered Users Posts: 3
    Novice Seeker
    There is no /app data/local/temp folder and thus no tempttallink.lnk file.

    I am running windows 1 pro ver 1903.
  • 12WDVhu8_1
    12WDVhu8_1 Registered Users Posts: 3
    Novice Seeker
    I uninstalled and reinstalled and I think things are better. Thanks!
  • Rob_R
    Rob_R Registered Users Posts: 56
    Supreme Trailblazer
    Hi @12WDVhu8_1,

    Apologies the appdata folder is hidden - you will have one.

    Change the Windows Exporer settings (Open Explorer, click on the "View" tab and tick the Hidden items box to show hidden folders)

    1w5qulm6hkfa.png
  • Rob_R
    Rob_R Registered Users Posts: 56
    Supreme Trailblazer
    Glad you got it sorted.
  • 12WDVhu8_1
    12WDVhu8_1 Registered Users Posts: 3
    Novice Seeker
    Now I can’t seem to login. I tried to reset my password since what I had written didn’t work. When u clicked the link in the email it got upset that I was in the USA.