Bricked device
QC_Maj
Registered Users Posts: 8 
Master Traveler
Master Traveler
Good Afternoon,
The last software update has bricked my TomTom Go 520. I was wondering if you could send me a rolled back version of the software? or can I send the device to you? I have been trying for the past 3 weeks to fix it but I think the software has too many bugs. Yogi on support told me that I just need to keep trying but it has been over 100 hours now.
The last software update has bricked my TomTom Go 520. I was wondering if you could send me a rolled back version of the software? or can I send the device to you? I have been trying for the past 3 weeks to fix it but I think the software has too many bugs. Yogi on support told me that I just need to keep trying but it has been over 100 hours now.
0
Answers
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Hi
@QC_Maj
Welcome to the site...
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not Available or is Slow/Unstable/Unreliable.....
See Option... (2) Connect over USB....
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
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Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect... Do not have your Tomtom device connected to your PC while installing MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
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Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
Stay Safe,,, ATB YFM
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No, That didn't answer my question. The device is still going round and round just restarting over and over again. I have tried the soft restart. Can i send it back to you for you to do it?
Thank you0 -
Hi
@QC_Maj
This is a Tomtom User site...No, That didn't answer my question. The device is still going round and round just restarting over and over again. I have tried the soft restart. Can i send it back to you for you to do it?
Thank you
Where Tomtom users help each other... The site is overseen by Tomtom staff....
What are you you trying to update i.e... Maps or more ???
Is the device locked into a constant Update loop i.e... Update by 'x' Percent say 99% and then keep restating
Or Is the device locked into a constant Restart loop....
Are there any error Messages
Is you device connected via Wi-Fi or over USB
How Fast/Slow Is your Internet connection is the connection Stable/Unstable/Unreliable
Is your PC's Virus protection interrupting the download
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Tomtom Support....
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1
Stay Safe... ATB YFM1 -
Hi
@QC_Maj
This is a Tomtom User site...No, That didn't answer my question. The device is still going round and round just restarting over and over again. I have tried the soft restart. Can i send it back to you for you to do it?
Thank you
Where Tomtom users help each other... The site is overseen by Tomtom staff....
What are you you trying to update i.e... Maps or more ???
Is the device locked into a constant Update loop i.e... Update by 'x' Percent say 99% and then keep restating
Or Is the device locked into a constant Restart loop....
Are there any error Messages
Is you device connected via Wi-Fi or over USB
How Fast/Slow Is your Internet connection is the connection Stable/Unstable/Unreliable
Is your PC's Virus protection interrupting the download
____________________________
Tomtom Support....
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1
Stay Safe... ATB YFM
Hello, sorry i thought you were from TomTom as they keep recommending that i use this forum feature. It just diplays the image
and then when rest every time i try the video from doug? do you know if i can send it tomtom. I have spent hours trying to fix it due to the update. I don't want to just throw it away as was suggested over email because it cost me a lot of money and that wasted more resources. 0 -
Hi
@QC_Maj
It looks like Recovery Mode has already initialized on your device.....
When in Recovery Mode... The device MUST be capable showing as Connected over a USB Cable for the Recovery process to complete....
TomTom FAQ....
Navigation device not starting or displaying a cross....
I think the device is at bullet-point (9)
Here... https://uk.support.tomtom.com/app/answers/detail/a_id/1898/kw/Recovery
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If you are running Windows10 ???
Maybe Win 10s Troubleshooter will fix the Driver Problems (Or any other USB problems)
See... https://discussions.tomtom.com/en/discussion/comment/1704286/#Comment_1704286
ATB YFM0 -
hello, i have left it plugged in over night and it still just goes round in circles. The drivers don't have a yellow triangle and are not having any problem. Do you have any other suggestions? i shouldn't have updated it.0
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after it has done the restart it will then just go back to the photo again0
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Hi
@QC_Maj
Recovery mode... Usually rolls the NavKit Back to the previous version
Warning... I would not use Recovery Mode on just a whim... In my experience, anyone trying to activate Recovery Mode... Without a fully active connection Via a USB Cable & MyDrive Connect could have real problems....
Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out
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Contact Tomtom Support they may be able to cancel Recovery Mode on the back-end servers ???
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1
Stay Safe... ATB YFM0
