Windows is blocking MDC install — TomTom Community

MyDrive Connect

Windows is blocking MDC install

EAB_DWEAB_DW Posts: 1 [Apprentice Seeker]
edited June 2020 in MyDrive Connect
Cannot install MDC on Windows 10
Defender Smart Screen is blocking iMyDrive Connect and even when I disable defender - It still fails
What is the issue????

Answers

  • VikramKVikramK Posts: 11,431 Moderator
    edited June 2020
    Hi EAB_DW

    Welcome to the community!

    Try some troubleshooting step as below-

    1. Navigate to the MyDrive Connect setup .exe file that's being blocked by SmartScreen.
    2. Right-click the file. Click Properties.
    3. Click the checkbox next to Unblock so that a check mark appears.
    4. Click Apply.

    rn04xx0ucpy9.png

    The file should now be treated as safe by SmartScreen and you'll be allowed to install it. If you're running into further problems, try running the program as an Administrator in addition to the steps above.

    Regards
    Vikram
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