my map has gone off my device

jayd5293
jayd5293 Registered Users Posts: 1
New Seeker
I just paid for the 1 year map update, and then find out thaire
are no longer any products available for my device, but
the worst thing is that now my device has no map at all on it, i need my old map back!!!

Answers

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    edited June 2020
    Hi @jayd5293

    Welcome to the community!
    Your TomTom comes with Europe Lifetime maps. The service has been activated now.

    Please contact customer service to raise a refund for the UK and ROI map you ordered.
    Europe map already has the coverage.
    If you check for updates in MyDrive Connect a fresh map(Europe) will be offered as a download.

    Thanks, Vikram