My Start 60 navigation device keeps switching to the main menu during navigation. — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

My Start 60 navigation device keeps switching to the main menu during navigation.

P4ul-CP4ul-C Posts: 1 [New Traveler]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
My device is fully up to date with the software but it keeps returning to the main menu when navigating. It is plugged in to a power supply socket in the car when in use (cigarette lighter socket). Any ideas on why it does this and how to cure it. I have tried a factory reset but no joy.

Answers

  • VikramKVikramK Posts: 12,711 Moderator
    edited June 2020
    Hi @P4ul-C

    Welcome to the community!

    Could be a firmware related issue, so I would suggest that you try a recovery mode. See video below-



    Once done, try to test the device on a planned route.

    Thanks, Vikram
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