I logged in and the site tells me my device is no longer supported

Brad-22

Is there a way to update my maps or am I locked into the latest map on my device. I purchased lifetime maps when I got my device but now that seems it was useless. It says it can't be updated via "phone"

YamFazMan

Hi
@Brad-22
Welcome to the site....
Check your devices serial number... The first 2 Characters...

See... Find the model of your navigation device and what software it uses
UK & Europe...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

Edit....
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

Stay Safe... ATB YFM

rhmimac

Bye Bye Tomtom!
My Start 20 system is End of Life: looking into the map update website offerings and support link I found that Start 20 systems are End of life. Deep down into the FAQs there's a link to End of Life of Tomtom systems and stopping of any map support and upgrades.
Here is the link in Dutch: https://www.tomtom.com/nl_be/obsolete-products/#car
My start20 system is mentioned there, so I'm out of luck, no upgrades possible anymore. This goes without any warning when using Tomtom connect and upgrading the Euro map through the online services. A lack of good communication that is!
Other than this is it's an utterly disgrace that a 100% perfectly working gps system has to be ditched into the dustbin ( Tomtom is by this enhancing the e-waste piling up more than needed).
So there's no glitch, it's a purposely marketing strategy in order to have people buy the new systems with a discount and rest assure I won't be part of it.
No more Tomtom products in my car. I will continue with online gps services but not from Tomtom. Tomtom is digging it's own grave. I would have bought maybe 2 o 3 map upgrades in the resting start20 lifetime... Just pass this through to the managing level!