How can I update my Europe map on my VIA 52?

Smartik
Smartik Registered Users Posts: 2
New Seeker
in Map purchase & installation
Hello! I bought Tomtom Via 52. (Received May 14)
MyDrive Connect shows that not the latest version of the map of Europe (v.10.11) is installed, and I can not update it.
Please help with advice on how to get a card, latest version 10.47?
thank!

Best Answers

  • DougLap
    DougLap Posts: 10,037
    Superuser
    Answer ✓
    Hi @Smartik

    It would appear during this current crisis with many working from home and limited Customer Support access that some accounts are taking longer to get sorted.

    Hopefully @VikramK can look at your account tomorrow and sort it for you. Look back here then.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @Smartik

    Welcome to the community!
    The subscriptions have been sorted. Please check for updates in MyDrive Connect.

    Regards
    Vikram

Answers

  • DougLap
    DougLap Posts: 10,037
    Superuser
    Answer ✓
    Hi @Smartik

    It would appear during this current crisis with many working from home and limited Customer Support access that some accounts are taking longer to get sorted.

    Hopefully @VikramK can look at your account tomorrow and sort it for you. Look back here then.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @Smartik

    Welcome to the community!
    The subscriptions have been sorted. Please check for updates in MyDrive Connect.

    Regards
    Vikram
  • Smartik
    Smartik Registered Users Posts: 2
    New Seeker
    thank you so much!
    everything is working! :)

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