How can I update my Europe map on my VIA 52?

Smartik

Hello! I bought Tomtom Via 52. (Received May 14)
MyDrive Connect shows that not the latest version of the map of Europe (v.10.11) is installed, and I can not update it.
Please help with advice on how to get a card, latest version 10.47?
thank!

DougLap

Hi @Smartik

It would appear during this current crisis with many working from home and limited Customer Support access that some accounts are taking longer to get sorted.

Hopefully @VikramK can look at your account tomorrow and sort it for you. Look back here then.

Doug

VikramK

Hi @Smartik

Welcome to the community!
The subscriptions have been sorted. Please check for updates in MyDrive Connect.

Regards
Vikram

DougLap

Hi @Smartik

It would appear during this current crisis with many working from home and limited Customer Support access that some accounts are taking longer to get sorted.

Hopefully @VikramK can look at your account tomorrow and sort it for you. Look back here then.

Doug

VikramK

Hi @Smartik

Welcome to the community!
The subscriptions have been sorted. Please check for updates in MyDrive Connect.

Regards
Vikram

Smartik

thank you so much!
everything is working!