Latest version Lifetime maps?

Loulou22
Loulou22 Registered Users Posts: 6
Apprentice Traveler
in Map purchase & installation
Hello,
Yesterday I bought a Tomtom Go Basic 5". I updated it via wifi and the device says it's updated. But it's version v10.15.9165 of July 2018.
Hoe can I get the newest version of May 2020?

Kind regards
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Answers

  • Loulou22
    Loulou22 Registered Users Posts: 6
    Apprentice Traveler
    Thank you very much for your quick response @VikramK and @DougLap ! After that I've turned off and on the wifi, the latest update appeared.

    Do I get automatically the updates from now 4 times a year?
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @Loulou22

    As Vikram has sorted your account out you should now get the quarterly updates.

    Doug
  • JakubWeber
    JakubWeber Registered Users Posts: 2
    Apprentice Traveler
    Hello,

    It looks that i have similar problem as Loulou22. I bought Tomtom Go Basic 5" with liftime updates. Small updates are working, but not updates of Map. I still have version 10.11.

    Can VikramK also help me?

    Thanks in advance

    Jakub
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    @JakubWeber

    Hi Jakub

    Welcome to the community!
    Lifetime subscriptions sorted. Please check for updates now :)

    Regards, Vikram
  • JakubWeber
    JakubWeber Registered Users Posts: 2
    Apprentice Traveler
    Thansk a lot. Working now
  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    Hi Guys!

    I totally have the same problem!No update and no Live traffic either! :(
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @Landorin

    Hopefully @VikramK will pick this up tomorrow. Look back then.

    Doug
  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    DougLap wrote: »
    Hi @Landorin

    Hopefully @VikramK will pick this up tomorrow. Look back then.

    Doug

    Cheers buddy
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi @Landorin

    Welcome to the community!
    I couldn't find any problems with the subscriptions, could you try the troubleshooting steps advised on this FAQ, please?

    Thanks
    Vikram
  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    VikramK wrote: »
    Hi @Landorin

    Welcome to the community!
    I couldn't find any problems with the subscriptions, could you try the troubleshooting steps advised on this FAQ, please?

    Thanks
    Vikram

    Hiya

    The device does not get update and it should have lifetime map.The map itself 22 month old on it and the sat nav says it is up to date. Obviously I tried all the thing it said in FAQ but I can not receive any update at all and online ask me to renew my map but I do not really wanna pay for it. haha
  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    edited June 2020
    VikramK wrote: »
    Hi @Landorin

    Welcome to the community!
    I couldn't find any problems with the subscriptions, could you try the troubleshooting steps advised on this FAQ, please?

    Thanks
    Vikram

    Hi @VikramK

    I have now live traffic but I still do not receive the new map!

    Is there anything you can do about it?

    Joe

  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    @Landorin

    Hi Joe
    Please do a soft reset and then check for updates.



    Regards, Vikram
  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    @VikramK

    Thank you so much! I do really needed as I have to go to abroad on wednesday! But now is updating!

    So thank you!

    Have a nice day!

    Joe
    VikramK wrote: »
    @Landorin

    Hi Joe
    Please do a soft reset and then check for updates.



    Regards, Vikram

  • BadEend
    BadEend Registered Users Posts: 2
    Apprentice Traveler
    I have bought a second hand tomtom via52 but cannot use lifetime maps.
    Can someone activate that in my account?
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @BadEend
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators will be able to check your Account status on Monday....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi @BadEend

    Welcome to the community!
    Please check for updates in MyDrive Connect now. The subscriptions on your device have been sorted.

    Thanks, Vikram
  • BadEend
    BadEend Registered Users Posts: 2
    Apprentice Traveler
    edited June 2020
    Hi @VikramK
    It's working, thnx!
  • baron6a
    baron6a Registered Users Posts: 6
    Apprentice Seeker
    BadEend wrote: »
    I have bought a second hand tomtom via52 but cannot use lifetime maps.
    Can someone activate that in my account?

    I have the same issue with traffic on a go 5200. could @Lampard or @VikramK please help!!
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @baron6a

    Did you message @VikramK the serial number he asked for against your previous post.

    If you did depending on what time you responded he may not have got it in time to do it yesterday and now he is off until Monday.
  • Silverdust
    Silverdust Registered Users Posts: 1
    New Seeker
    Can @VikramK take a look at my account.
    I bought a rider 500, but can't update the maps.

    Kind regards patrick
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    edited June 2020
    Hi
    @Silverdust
    Welcome to the site....
    It will be more than likely be Monday before @VikramK or @lampard pick this up....
    Rider 500/550 User Manual....
    https://help.tomtom.com/hc/en-gb/articles/360014295100-RIDER-500-550-User-Manual

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi @Silverdust

    Maps have been activated for your RIDER 500, please check for updates now.

    @baron6a

    I already informed you through a private message that your device shows as blocked on our servers. As advised please get in touch with the customer service, I think they will require some additional information before the device can be unblocked.

    Thanks, Vikram
  • lkskwlkr
    lkskwlkr Registered Users Posts: 3
    New Seeker
    can you please help me to update my basic go 5 maps? maybe you can fix the subscription settings.

    thank you
This discussion has been closed.

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