Update help!
NinjaKK
Posts: 2 [New Seeker]
I have seen a lot of questions about updates not working but none of them seen to fit with my exact situation. I have TomTom Home on a Mac running Mojave. My TT Home opens and says the following: "A new version of TomTom HOME is available: 2.11.8.747.
It is a critical update for the version you are currently using: 2.11.7.575."
I have tried updating and it says it works, but then it opens back up and say exactly the same thing again. This has happened about 10 times. I uninstalled the app and then downloaded it again but still the same problem. Now it won't even let me uninstall the app anymore.
I don't know much about computers so if anyone can help me with an easy fix or some information that would be super!
It is a critical update for the version you are currently using: 2.11.7.575."
I have tried updating and it says it works, but then it opens back up and say exactly the same thing again. This has happened about 10 times. I uninstalled the app and then downloaded it again but still the same problem. Now it won't even let me uninstall the app anymore.
I don't know much about computers so if anyone can help me with an easy fix or some information that would be super!
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TomTom Moderator
Answers
Welcome to the community!
Remove/uninstall TomTom HOME and download a fresh version from here
Regards
Vikram
I have exactly the same problem
I also saw your explanations dated 19 december 2019 and i tried to replicate this solution fot MOJAVE and i installed Version 8 of JAVA (build 1.8.0_152-b16).
I removed completely Tomtom Home and installed the version with your link
I still have the same problem Tomtom saying " -SORRY IT'S IN FRENCH and see the image joined)
* Échec
* Impossible de terminer l’installation, toutes les
* conditions requises n’étant pas remplies.
That means (approximatively sorry) :
* Failure
* Unable to complete the installation, all
* required conditions are not been met.
TOMTOM SUPPORT say :
« We have no problem with installing TomTom Home software on MAC at this time. Please check your Mac settings ».
I asked APPLE SUPPORT who verified all the parameters and no mistake was found.
Is it possible that the latest installation of TOMTOM HOME require a security parameter for JAVA ? Or is there another problem ?
Please can you help me ?
Thanks.