payment

STRANGER100
STRANGER100 Registered Users Posts: 4
Apprentice Seeker
Hello,
The question i have is the fact that i am finding it strange that the amount every month is. the payment is 4,95 euro.
I hope i will receive a Statement about this problem.

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @STRANGER100

    Why did you post a new question and not add your latest Post to your previous question under the same title.

    Have you ordered Camera updates?

    Doug
  • STRANGER100
    STRANGER100 Registered Users Posts: 4
    Apprentice Seeker
    no i dit not!
  • DougLap
    DougLap Posts: 9,822
    Superuser
    edited May 2020
    Hi

    Then if you did not have an auto renewal setting for the old annually renewed Cameras files and it has carried over to the new format of monthly charging after the the old one ran out, or you no longer want cameras updates then I suggest you contact customer Support. and cancel it.

    Doug
  • ENFEGA1935
    ENFEGA1935 Registered Users Posts: 3
    Apprentice Traveler
    edited June 2020
    On March 20, my subscription to the renewal of radars expired. I proceeded to renew it for a year on the 26th for an amount of € 29.95, however every month they owe me € 2.99 as a monthly renewal. After making a claim they have returned the amount of two months, I have entered the corresponding page and I have twice canceled the monthly subscription, but again this month they charge me again the 2.99 € I have spoken by phone and they tell me that already It is resolved, but the charges are happening. How can I solve this incident? that says very little about the good work of Tom Tom.?


    Mod edit: Machine translated(Spanish)
  • VikramK
    VikramK Administrators Posts: 13,719
    Moderator
    Hi @ENFEGA1935

    Sorry for the trouble this may have caused.
    I have sent a heads up to our customer service. I think this will need more analysis in the background.
    Someone from the team will be getting in touch with you to offer further assistance.

    Regards, Vikram