payment — TomTom Community


STRANGER100STRANGER100 Posts: 4 [Apprentice Seeker]
The question i have is the fact that i am finding it strange that the amount every month is. the payment is 4,95 euro.
I hope i will receive a Statement about this problem.


  • DougLapDougLap Posts: 8,003
    Hi @STRANGER100

    Why did you post a new question and not add your latest Post to your previous question under the same title.

    Have you ordered Camera updates?

  • STRANGER100STRANGER100 Posts: 4 [Apprentice Seeker]
    no i dit not!
  • DougLapDougLap Posts: 8,003
    edited May 2020

    Then if you did not have an auto renewal setting for the old annually renewed Cameras files and it has carried over to the new format of monthly charging after the the old one ran out, or you no longer want cameras updates then I suggest you contact customer Support. and cancel it.

  • ENFEGA1935ENFEGA1935 Posts: 3 [Apprentice Traveler]
    edited June 2020
    On March 20, my subscription to the renewal of radars expired. I proceeded to renew it for a year on the 26th for an amount of € 29.95, however every month they owe me € 2.99 as a monthly renewal. After making a claim they have returned the amount of two months, I have entered the corresponding page and I have twice canceled the monthly subscription, but again this month they charge me again the 2.99 € I have spoken by phone and they tell me that already It is resolved, but the charges are happening. How can I solve this incident? that says very little about the good work of Tom Tom.?

    Mod edit: Machine translated(Spanish)
  • VikramKVikramK Posts: 11,955 Moderator
    Hi @ENFEGA1935

    Sorry for the trouble this may have caused.
    I have sent a heads up to our customer service. I think this will need more analysis in the background.
    Someone from the team will be getting in touch with you to offer further assistance.

    Regards, Vikram
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