Refers to corrupted input at download of usual device update

Heyhoe

Red Screen -Problem with Map - you cannot use this map on this device. Happened after usual update. How do I resolve this problem?

DougLap

Hi @Heyhoe

Hopefully @VikramK can reactivate the map for you. Keep an eye out here.

Doug

VikramK

Hi @Heyhoe

Welcome to the community!
A map has been re-activated for the device. Just remove the existing map first and download a fresh map offered in TomTom HOME.

Regards, Vikram

DougLap

Hi @Heyhoe

Hopefully @VikramK can reactivate the map for you. Keep an eye out here.

Doug

VikramK

Hi @Heyhoe

Welcome to the community!
A map has been re-activated for the device. Just remove the existing map first and download a fresh map offered in TomTom HOME.

Regards, Vikram

Heyhoe

Many thanks Doug and Vilramk. I am much relieved to have the device working again. Kind Regards Heyhoe

Heyhoe

Hello again. Following successful activation by VikramK on 26th the GB -Rep Eire mapping works well. However the Red Screen stating Problem with Maps still shows when I select Western Europe with the statement "Cannot use this map on this Device: Western_Europe - 102493". Can Europe be activated please?. Regards Heyhoe.

DougLap

Hi @Heyhoe

It will be Monday before @VikramK can look at this.

Doug

VikramK

@Heyhoe

Western Europe is already an active map update service for your device. Try removing and re-installing the map.

Thanks, Vikram