Refers to corrupted input at download of usual device update

Heyhoe
Heyhoe Registered Users Posts: 3
Apprentice Seeker
Red Screen -Problem with Map - you cannot use this map on this device. Happened after usual update. How do I resolve this problem?

Best Answers

  • DougLap
    DougLap Posts: 9,841
    Superuser
    Answer ✓
    Hi @Heyhoe

    Hopefully @VikramK can reactivate the map for you. Keep an eye out here.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @Heyhoe

    Welcome to the community!
    A map has been re-activated for the device. Just remove the existing map first and download a fresh map offered in TomTom HOME.

    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 9,841
    Superuser
    Answer ✓
    Hi @Heyhoe

    Hopefully @VikramK can reactivate the map for you. Keep an eye out here.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @Heyhoe

    Welcome to the community!
    A map has been re-activated for the device. Just remove the existing map first and download a fresh map offered in TomTom HOME.

    Regards, Vikram
  • Heyhoe
    Heyhoe Registered Users Posts: 3
    Apprentice Seeker
    Many thanks Doug and Vilramk. I am much relieved to have the device working again. Kind Regards Heyhoe
  • Heyhoe
    Heyhoe Registered Users Posts: 3
    Apprentice Seeker
    Hello again. Following successful activation by VikramK on 26th the GB -Rep Eire mapping works well. However the Red Screen stating Problem with Maps still shows when I select Western Europe with the statement "Cannot use this map on this Device: Western_Europe - 102493". Can Europe be activated please?. Regards Heyhoe.
  • DougLap
    DougLap Posts: 9,841
    Superuser
    Hi @Heyhoe

    It will be Monday before @VikramK can look at this.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    @Heyhoe

    Western Europe is already an active map update service for your device. Try removing and re-installing the map.

    Thanks, Vikram