Why can I not get Traffic via my mobile (with MyDrive) but I can via my home WiFi

RogerL
RogerL Registered Users Posts: 2
Apprentice Seeker
Why can I not get Traffic via my mobile (with MyDrive) but I can via my home WiFi

Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited May 2020
    Hi @RogerL

    Welcome to the community!
    Factory reset in some cases fixes the connectivity issues.
    Main menu- Settings- System- Reset device.

    See steps on this FAQ for a fresh pairing.

    Regards, Vikram
  • RogerL
    RogerL Registered Users Posts: 2
    Apprentice Seeker
    Hi Vikram,
    Thanks very much for your swift reply. I am loath to reset as I assume I would lose all "My Places". As I said I can get Traffic via my home WiFi. I don't think the connectivity between my TomTom and my phone isda problem as I get the phone symbol in the bottom right corner. However my mobile (with MyDrive installed) shows the symbol of the traffic with a line through.
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    Hi
    @RogerLloyd
    Welcom to the site
    If you log into the Web version on MyDrive Web Route planner (Tomtom Cloud)
    With your Tomtom Email & Password....
    Here... https://mydrive.tomtom.com/
    On the device Tap 4Dot (.... Menu) --> Setting --> MyDrive... Login with your Tomtom Email & Password....

    Your My Places should sync and be stored on the MyDrive Web Route planner

    Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


    Stay Safe... ATB YFM