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Just tried your link and you don't seem to be offered a chat facility whereas if I do the same using the UK link I am offered Chat as an option although they won't be there at the moment anyway as it is a public holiday.
Comments
Superuser
Many are working from home and phone lines are no longer available. Here is a schedule of the available services with links by country.
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Doug
Could you test by yourself that the chat is unavailable
Test the link https://fr.support.tomtom.com/app/contact/p/5007/c/4757#ChatTab
Thank you
aetux
Superuser
Just tried your link and you don't seem to be offered a chat facility whereas if I do the same using the UK link I am offered Chat as an option although they won't be there at the moment anyway as it is a public holiday.
Doug