why do I suddenly have to pay for a map update. I like the lifetime maps

Nomercy

why do I suddenly have to pay for a map update. I like the lifetime maps



Mod edit: Machine translated [Italian]

DougLap

Hi @Nomercy

Hopefully when @VikramK or @lampard are on the forum they will pick this up. They can check your account re lifetime maps and sort it out if necessary. Keep looking here.

In the meantime here are the Contact details for customer support as the Phone Support is not available due to the current situation. They also close for public holidays

Nederland (Holland)
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Email

Doug

DougLap

Hi @Nomercy

Hopefully when @VikramK or @lampard are on the forum they will pick this up. They can check your account re lifetime maps and sort it out if necessary. Keep looking here.

In the meantime here are the Contact details for customer support as the Phone Support is not available due to the current situation. They also close for public holidays

Nederland (Holland)
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Email

Doug

VikramK

Hi @Nomercy

Which device are you referring to?

I can see a RIDER device serial number start K4 linked. Europe Lifetime maps are already enabled for this model.

Regards
Vikram

YamFazMan

Hi
@Nomercy
Welcome to the site....
Just a thought....
I wondered if you had accidentally visited one of the very convincing SCAM Tomtom support sites that have recently popped up... They will certainly be taking your money Lifetime Maps or Not....

For More details see my Signature....

Stay Safe... ATB YFM

Nomercy

now get update from Europe 3999.3 MB. This is too big for the TOmTOM I need a map update for Europe's western zone


Mod edit: Machine translated(Dutch)