I have go 5200 wifi straight out of box no start up just white screen gone through all online checks

Jimmz

Have 5200 wifi can only get white screen tried all resets stil only white screen ,.. do get drum roll

DougLap

Hi @Jimmz

If you keep the On/Off button downed you ever get a black screen with White writing on it.

Doug

Jimmz

Thanks Doug ... Can keep power button down for ever but no black screen

DougLap

Hi @Jimmz

Sorry but this looks like a return under warranty issue.

Doug

Jimmz

It might make a difference as 5200 was Christmas present but only opened now ... May ... as Corona. Virus got in the way
Jimmz

DougLap

Hi @Jimmz

If you mean Christmas 2019 then that's okay. You are not obliged to open a device immediately it has been purchased.

Doug

Jimmz

Doug thank you very much. I have tried every which way to get through to customer services but to date finding it impossible. Even though I asked and changed my password.... cannot log in to my account to send email .... get a continuous wheel of fortune
........

DougLap

Hi @Jimmz

Customer support does not work at weekends and in the UK the phone line facility is not available owing to the current situation. Here are the Chat and Email links. The latter can take a day or so to respond.

United Kingdom
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email

Hopefully @vikram or @lampard will see this and try to get your Email problem sorted

Doug