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Doug thank you very much. I have tried every which way to get through to customer services but to date finding it impossible. Even though I asked and changed my password.... cannot log in to my account to send email .... get a continuous wheel of fortune
........
Customer support does not work at weekends and in the UK the phone line facility is not available owing to the current situation. Here are the Chat and Email links. The latter can take a day or so to respond.
United Kingdom
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email
Hopefully @vikram or @lampard will see this and try to get your Email problem sorted
Answers
Superuser
If you keep the On/Off button downed you ever get a black screen with White writing on it.
Doug
Superuser
Sorry but this looks like a return under warranty issue.
Doug
Jimmz
Superuser
If you mean Christmas 2019 then that's okay. You are not obliged to open a device immediately it has been purchased.
Doug
........
Superuser
Customer support does not work at weekends and in the UK the phone line facility is not available owing to the current situation. Here are the Chat and Email links. The latter can take a day or so to respond.
United Kingdom
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email
Hopefully @vikram or @lampard will see this and try to get your Email problem sorted
Doug