I have go 5200 wifi straight out of box no start up just white screen gone through all online checks

Jimmz
Jimmz Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
Have 5200 wifi can only get white screen tried all resets stil only white screen ,.. do get drum roll

Answers

  • DougLap
    DougLap Posts: 9,832
    Superuser
    edited May 2020
    Hi @Jimmz

    If you keep the On/Off button downed you ever get a black screen with White writing on it.

    Doug
  • Jimmz
    Jimmz Registered Users Posts: 4
    New Seeker
    Thanks Doug ... Can keep power button down for ever but no black screen
  • DougLap
    DougLap Posts: 9,832
    Superuser
    Hi @Jimmz

    Sorry but this looks like a return under warranty issue.

    Doug
  • Jimmz
    Jimmz Registered Users Posts: 4
    New Seeker
    It might make a difference as 5200 was Christmas present but only opened now ... May ... as Corona. Virus got in the way
    Jimmz
  • DougLap
    DougLap Posts: 9,832
    Superuser
    Hi @Jimmz

    If you mean Christmas 2019 then that's okay. You are not obliged to open a device immediately it has been purchased.

    Doug
  • Jimmz
    Jimmz Registered Users Posts: 4
    New Seeker
    Doug thank you very much. I have tried every which way to get through to customer services but to date finding it impossible. Even though I asked and changed my password.... cannot log in to my account to send email .... get a continuous wheel of fortune
    ........
  • DougLap
    DougLap Posts: 9,832
    Superuser
    edited May 2020
    Hi @Jimmz

    Customer support does not work at weekends and in the UK the phone line facility is not available owing to the current situation. Here are the Chat and Email links. The latter can take a day or so to respond.

    United Kingdom
    Chat
    Monday - Friday: 09.00 AM - 05.30 PM BST
    Saturday - Sunday: Closed
    Email

    Hopefully @vikram or @lampard will see this and try to get your Email problem sorted

    Doug