go live 1000 - "connection disabled"

fausto

How do I change the status of this device to "connected" without losing myn favorites?

VikramK

Hi @fausto

I have asked our team to roll out a patch to fix the menu. Just do a soft reset and check for updates in MyDrive Connect.
Ideally, the device should update automatically in the background and could reboot.

Now check the menu and you should see that option to proceed with the troubleshooting advise.

Regards, Vikram

VikramK

Hi @fausto

There are some other devices impacted by this bug(Nav3). We already have a ticket open for it. As a workaround, a software patch fixes the problem.

Sorry for the trouble....

Regards, Vikram

VikramK

Hi @fausto

Welcome to the community!
To back up your favourites so that you don't lose them during the troubleshooting process please see the steps on this FAQ

To fix the connectivity issues try the troubleshooting steps here

Regards, Vikram

fausto

Thanks for the reply. I was able to save favorites and other poi files

However, the instructions for sharing information say to go to settings > "Me and my device". I do not have a "Me and my device" menu item under settings. Please advise.

YamFazMan

Hi
@fausto
Welcome to the site....
Try... From the main menu
Tap (Settings)
Left Cursor once for next page
Tap (Me and my device)
Tap (My Information)
Tap (Yes)
Follow on screen prompts to exit

Stay safe... ATB YFM

fausto

after "Left Cursor once for next page" I get

brightness
gps status
language
advanced settings
about my device
reset factory settings

i.e. no "Me and my device"

"About my device" gives me lots of info some in chinese +
copyright
licences
done

fausto

In case I was not clear, I still need instructions on how to get re-connected. I have no traffic atm despite having paid for it! - and no phone support!

VikramK

Hi @fausto

I have asked our team to roll out a patch to fix the menu. Just do a soft reset and check for updates in MyDrive Connect.
Ideally, the device should update automatically in the background and could reboot.

Now check the menu and you should see that option to proceed with the troubleshooting advise.

Regards, Vikram

DougLap

Hi @fausto

Start the unit
Tap Screen
Tap Settings (middle Bottom of the screen)
Brush Screen Right to Left until you see the Option Me and My Device

Doug

fausto

Thanks for the patch. (Am I the only person still using the Go 1000 live and paying for traffic?)

OK. now I've installed the menu patch, the unit has reset with "me and my device" menu item present. The data sharing connection is now enabled (by default?).

I have entered a destination and now have the "Traffic" bar down the right hand side.

So far so good. Now why did the sharing connection become disabled. I certainly didn't do it?

VikramK

Hi @fausto

There are some other devices impacted by this bug(Nav3). We already have a ticket open for it. As a workaround, a software patch fixes the problem.

Sorry for the trouble....

Regards, Vikram