Renault Carminat

FM62

I have downloaded the latest update for TomTomHome on My Mac OS 10.14.5 but it crashes on opening. My SD card is inserted but I never get to the stage where I can update it. I get to see the options for about 1 second and then it crashes. In older version of MacOSX this used to be so easy. Is this a developer problem or am I dong something wrong?

VikramK

Hi @FM62

Welcome to the community!
I would recommend you try a clean reinstall of the application. Should that not help then please report the problem to our customer service team.

Regards, Vikram

Carminat

Is there a typing error in your post? - my MAC OS is now 10.15.4

VikramK

Hi @FM62

Welcome to the community!
I would recommend you try a clean reinstall of the application. Should that not help then please report the problem to our customer service team.

Regards, Vikram

Carminat

Is there a typing error in your post? - my MAC OS is now 10.15.4

FM62

No error. Mac OS Catalina version 10.15.4. I have tried the full install and got the error Mentioned previously. But I will try it again now.

DougLap

Hi @FM62

In your original post line one you said on" My Mac OS 10.14.5" you are now saying "Mac OS Catalina version 10.15.4."

FM62

Sorry the Mac is 10.15.4

Mookie

I have lost gps signal for my carminat built in sat nav do I need to purchase a new Ariel ? I have updated the SD card.