My Tomtom account shows wrong country

pdawson0
pdawson0 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
I just discovered my account shows as UK. No idea how this happened. I've always lived in Australia. It caused me a lot of grief when I tried to buy a new device and wouldn't let me update an out of date address. Ended up having to buy as a guest. It still tried to send me to the uk website which has different models and prices

How do I get TomTom to change this? There's no option to update country when you do an address change and it won't accept local addresses, yet my Australian street address was there but doesn't exist in the UK. Seems illogical.

Answers

  • dhn
    dhn Posts: 33,388
     Superuser
    Chat service for Australia:

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    They should be able to assist you.