Go professional 6250 new map updates not offered

Igorek
Igorek Registered Users Posts: 20
Master Explorer
edited December 2021 in Devices using Wi-Fi®
Hello I bought Go professional 6250 today, there were a few updates but very small ones like Pois etc.
and k no new maps and radar does not show.
# info is listed but it says: services are not available .....
application version: 19.201.0010.411 (0)
Maps: Europe trucks v 1015.9116 22 months old:
Must drive away on Sunday night?


Mod edit: Machine translated(German)

Answers

  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @Igorek
    Welcome to the site....
    Igorek wrote: »
    Hello I bought Go professional 6250 today, there were a few updates but very small ones like Pois etc.
    and k no new maps and radar does not show.
    # info is listed but it says: services are not available .....
    application version: 19.201.0010.411 (0)
    Maps: Europe trucks v 1015.9116 22 months old:
    Must drive away on Sunday night?
    I guess at Tomtom its like everywhere else... The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard... The Forum Moderators should pick this up on Monday and check your account status....

    Stay Safe... ATB YFM
  • JuliusVileikis
    JuliusVileikis Registered Users Posts: 2
    Apprentice Traveler
    Hello, i have absolutly the same problem, but i bought navi around a month ago and still no new maps only few small updates, kinda sad when i have to drive ADR across Europe with 22month old maps... hope sombody gonna help me ASAP. BIG thanks.
  • DougLap
    DougLap Posts: 9,844
    Superuser
    Hi @JuliusVileikis

    Hopefully @VikramK or @lampard can review your account and resolve any issues. Keep an eye here to see if they advise what to do.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Igorek @JuliusVileikis

    Could you check for map updates now, please?

    Thanks,
    Vikram
  • Igorek
    Igorek Registered Users Posts: 20
    Master Explorer
    alles bestens. danke
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited May 2020
    Hi
    @Igorek
    Google Translate....
    Igorek wrote: »
    "Everything great. thank you
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
  • JuliusVileikis
    JuliusVileikis Registered Users Posts: 2
    Apprentice Traveler
    Thank you sir now i got my updates!!! Enjoy your day and thanks a lot 😉
  • DougLap
    DougLap Posts: 9,844
    Superuser
    Hi @JuliusVileikis

    Glad you are sorted.

    Doug
  • Carlox
    Carlox Registered Users Posts: 8
    Master Explorer
    Hi.I have the same problem with my tomtom 620 that i bought today cant someone tell me how can i update the maps?
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @Carlox
    I guess at Tomtom its like everywhere else... The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard... The Forum Moderators should pick this up on Monday and check your account status....

    Stay Safe... ATB YFM
  • Scottyrb
    Scottyrb Registered Users Posts: 2
    New Seeker
    I have same problem with my tomtom go professional 6200 I bought yesterday no new maps offered stuck with the 22month old maps
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    edited June 2020
    @Carlox @Scottyrb

    The services for the device have been fixed.

    Please check for updates now..

    ~ Vikram
  • AndyG1714
    AndyG1714 Registered Users Posts: 74
    Renowned Trailblazer
    @VikramK So will the GO mobile update be ready to download today?
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    @AndyG1714

    Haven't received an update for the release yet. Please subscribe to the announcement topic

    As soon as I have a confirmation, I will post there.

    Thanks, Vikram
  • Andrew09303
    Andrew09303 Registered Users Posts: 3
    New Seeker
    I have the same problem, bought a tomtom 6250 professional today, maps are 14mnths old and no updates for maps only small like poi's and speedcameras. Help please !
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited June 2020
    Hi
    @Andrew09303
    welcome to the site....
    I guess at Tomtom its like everywhere else... The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard... The Forum Moderators should pick this up on Monday and check your account status....
    Stay Safe... ATB YFM
  • Andrew09303
    Andrew09303 Registered Users Posts: 3
    New Seeker
    Thanks for reply I'll wait for monday then
  • Andrew09303
    Andrew09303 Registered Users Posts: 3
    New Seeker
    Nevermind tomtom is updating, all works ;)
  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    @VikramK

    Just seen that people have this problem. I have the same issue i do not get the new map update on go pro 6200 and I do really need it by Wednesday! :(
    VikramK wrote: »
    @Carlox @Scottyrb

    The services for the device have been fixed.

    Please check for updates now..

    ~ Vikram

  • Landorin
    Landorin Registered Users Posts: 13
    Master Explorer
    @VikramK

    Hiya. I am not sure you did anything to my sat nav or not but just received the update.

    Thank you!
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    I replied to you over here Joe!

    Thanks, Vikram
This discussion has been closed.