Why is TomTom charging me for maps when it's meant to be Free Maps For Life?

The_Unable_2_Travel

Why is TomTom charging me for maps when it's meant to be Free Maps For Life?

VikramK

Hi @The_Unable_2_Travel

Welcome to the community!
I have asked the team to make some changes in the backend. If you check for updates in MyDrive Connect the latest map version will be offered for download.

Regards, Vikram

DougLap

Hi @The_Unable_2_Travel

Hopefully @VikramK may be able to see if your device was sold with lifetime maps and make any adjustments necessary to your account.

It is difficult at the moment with people working from home and the phone line customer support currently suspended.

Have a look back here tomorrow.

Doug

The_Unable_2_Travel

Hi Doug,

Thank you for your answer.

Inside the box it has a congratulations leaflet that says, "Your device comes with free Lifetime Maps". So I assume I should have. I shall return tomorrow!

Yes this is a difficult time for everyone.

Many thanks once again.

VikramK

Hi @The_Unable_2_Travel

Welcome to the community!
I have asked the team to make some changes in the backend. If you check for updates in MyDrive Connect the latest map version will be offered for download.

Regards, Vikram

The_Unable_2_Travel

Hi Vikram,

Thank you ever so much for you reply and for helping me with my problem in the current situation.

I can confirm that I have the latest maps available to download on to my TomTom SatNav.

I hope you and all in the community stay healthy.

Many thanks once again and best wishes,

T.U.T