Why is TomTom charging me for maps when it's meant to be Free Maps For Life?

The_Unable_2_Travel
Registered Users Posts: 3 
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Why is TomTom charging me for maps when it's meant to be Free Maps For Life?
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Best Answer
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Hi @The_Unable_2_Travel
Welcome to the community!
I have asked the team to make some changes in the backend. If you check for updates in MyDrive Connect the latest map version will be offered for download.
Regards, Vikram6
Answers
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Hi @The_Unable_2_Travel
Hopefully @VikramK may be able to see if your device was sold with lifetime maps and make any adjustments necessary to your account.
It is difficult at the moment with people working from home and the phone line customer support currently suspended.
Have a look back here tomorrow.
Doug0 -
Hi Doug,
Thank you for your answer.
Inside the box it has a congratulations leaflet that says, "Your device comes with free Lifetime Maps". So I assume I should have. I shall return tomorrow!
Yes this is a difficult time for everyone.
Many thanks once again.0 -
Hi @The_Unable_2_Travel
Welcome to the community!
I have asked the team to make some changes in the backend. If you check for updates in MyDrive Connect the latest map version will be offered for download.
Regards, Vikram6 -
Hi Vikram,
Thank you ever so much for you reply and for helping me with my problem in the current situation.
I can confirm that I have the latest maps available to download on to my TomTom SatNav.
I hope you and all in the community stay healthy.
Many thanks once again and best wishes,
T.U.T1 -
Why am I being asked to pay for map updates when device has free lifetime updates0
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Hi
@Travelbug
@VikramK or @lampard the Forum Moderators should pick this up tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM0 -
Hi @Travelbug
Welcome to the community!
Could you send me the serial number of your device through a private message, please?
Thanks, Vikram0 -
Why am I being told my map subscription has expired on a device with lifetime map updates?0
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@r_griffiths
If your Via 1535 really has lifetime map updates, check back later, moderator @VikramK will review your account.0 -
Hi @r_griffiths
Welcome to the community!
I reviewed the device subscriptions in the background (device serial number ending 084), I don't see the device is factory embedded with lifetime maps.
If you bought the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
Regards, Vikram0