Purchase of 3 months UK speed camera updates

ExHippy
ExHippy Registered Users Posts: 4
Apprentice Seeker
in TomTom Services
I set up a purchase of 3 months UK speed camera updates yesterday (20th May). Received an E Mail at 16:42 last night saying I needed to connect my SatNav to MyDrive to download the update. But Speed Cameras was not listed in my available updates.
So I went back to the E Mail, clicked on My Orders to view the status: payment was 'captured', but status was 'InProgress' and it has remained in progress since then, nearly 28 hours ago.
Can anyone suggest what I can do to unfreeze my order, or how can I contact TomTom directly to get it sorted - I can't see any phone numbers or E Mail access.

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Answer ✓
    Hi @ExHippy

    Welcome to the community!
    The order status now shows as completed and active on your account.
    Speed camera updates are released twice in a week (Tuesday and Thursday) so I suggest that you check for updates today.

    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @ExHippy

    With so many working from home and the phone line customer support suspended some purchases are taking longer than usual to take effect. Hopefully @VikramK can look at your account and see what needs to be done.

    Look back here tomorrow.

    Doug
  • ExHippy
    ExHippy Registered Users Posts: 4
    Apprentice Seeker
    Thanks - I'll do that.......
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Answer ✓
    Hi @ExHippy

    Welcome to the community!
    The order status now shows as completed and active on your account.
    Speed camera updates are released twice in a week (Tuesday and Thursday) so I suggest that you check for updates today.

    Regards, Vikram
  • ExHippy
    ExHippy Registered Users Posts: 4
    Apprentice Seeker
    VikramK - many thanks. Uploaded successfully...............
  • Delberto11
    Delberto11 Registered Users Posts: 2
    New Seeker
    Speed Camera Subscription Renewal

    Dear TomTom,

    I have just updated my speed camera subscription for a year as it expires on 17/08/2020. I naturally assumed that it would start on the 18/08/2020 but instead it has started today, 08/06/2020, which means I will lose over 2 months subscription! Please can you rectify this for me?
  • DougLap
    DougLap Posts: 10,168
    Superuser
    edited June 2020
    Hi @Delberto11

    This is a customer based forum. Hopefully @VikramK may be able to look at your account and sort if appropriate.

    Doug
  • Delberto11
    Delberto11 Registered Users Posts: 2
    New Seeker
    edited June 2020
    OK, My order # 4095xxxxxxx :)


    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    edited June 2020
    Hi @Delberto11

    Welcome to the community!

    I have asked the team to sort the subscriptions on our account.
    Both subscriptions were running in parallel because one was for Europe and the other for World.
    Next time when you renew, make sure the current subscription ends first.

    Regards,
    Vikram

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