Purchase of 3 months UK speed camera updates
ExHippy
Posts: 4 [Apprentice Seeker]
I set up a purchase of 3 months UK speed camera updates yesterday (20th May). Received an E Mail at 16:42 last night saying I needed to connect my SatNav to MyDrive to download the update. But Speed Cameras was not listed in my available updates.
So I went back to the E Mail, clicked on My Orders to view the status: payment was 'captured', but status was 'InProgress' and it has remained in progress since then, nearly 28 hours ago.
Can anyone suggest what I can do to unfreeze my order, or how can I contact TomTom directly to get it sorted - I can't see any phone numbers or E Mail access.
So I went back to the E Mail, clicked on My Orders to view the status: payment was 'captured', but status was 'InProgress' and it has remained in progress since then, nearly 28 hours ago.
Can anyone suggest what I can do to unfreeze my order, or how can I contact TomTom directly to get it sorted - I can't see any phone numbers or E Mail access.
0
TomTom Moderator
Answers
With so many working from home and the phone line customer support suspended some purchases are taking longer than usual to take effect. Hopefully @VikramK can look at your account and see what needs to be done.
Look back here tomorrow.
Doug
Welcome to the community!
The order status now shows as completed and active on your account.
Speed camera updates are released twice in a week (Tuesday and Thursday) so I suggest that you check for updates today.
Regards, Vikram