Purchase of 3 months UK speed camera updates

ExHippy
Registered Users Posts: 4 
Apprentice Seeker

Apprentice Seeker
I set up a purchase of 3 months UK speed camera updates yesterday (20th May). Received an E Mail at 16:42 last night saying I needed to connect my SatNav to MyDrive to download the update. But Speed Cameras was not listed in my available updates.
So I went back to the E Mail, clicked on My Orders to view the status: payment was 'captured', but status was 'InProgress' and it has remained in progress since then, nearly 28 hours ago.
Can anyone suggest what I can do to unfreeze my order, or how can I contact TomTom directly to get it sorted - I can't see any phone numbers or E Mail access.
So I went back to the E Mail, clicked on My Orders to view the status: payment was 'captured', but status was 'InProgress' and it has remained in progress since then, nearly 28 hours ago.
Can anyone suggest what I can do to unfreeze my order, or how can I contact TomTom directly to get it sorted - I can't see any phone numbers or E Mail access.
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Best Answer
Answers
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Thanks - I'll do that.......0
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VikramK - many thanks. Uploaded successfully...............0
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Speed Camera Subscription Renewal
Dear TomTom,
I have just updated my speed camera subscription for a year as it expires on 17/08/2020. I naturally assumed that it would start on the 18/08/2020 but instead it has started today, 08/06/2020, which means I will lose over 2 months subscription! Please can you rectify this for me?0 -
Hi @Delberto11
This is a customer based forum. Hopefully @VikramK may be able to look at your account and sort if appropriate.
Doug0 -
OK, My order # 4095xxxxxxx
Mod edit: Please don't post private or personal information on a public forum. Thanks!0 -
Hi @Delberto11
Welcome to the community!
I have asked the team to sort the subscriptions on our account.
Both subscriptions were running in parallel because one was for Europe and the other for World.
Next time when you renew, make sure the current subscription ends first.
Regards,
Vikram0