Has any on been scammed by hoax Tom tom technical team? — TomTom Community

MyDrive Connect

Has any on been scammed by hoax Tom tom technical team?

Trev_1953Trev_1953 Posts: 2 [Apprentice Seeker]
in MyDrive Connect
Has any one been scammed by what they thought was the official Tom Tom technical help desk?
Recently I thought I was being helped by a Tom Tom technical department only to be sold an illegal pirated software of Webroot? It has led me to to report to Action Fraud.

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Answers

  • coralpearcecoralpearce Posts: 1 [New Seeker]
    Hello, I fear that I have been scammed by somebody selling me maps for my TomTom, this afternoon. I began by downloading MyDrive Connect in order to get updates for my TomTom. A chat window popped up telling me they were putting me through to their technician. My phone rang and the technician took over my laptop screen. The website had the TomTom logo at the top left corner and MyDrive Connect above that. I had no cause to disbelieve what was happening. It took some time to finish the download. They are apparently going to call me tomorrow to make sure the download completed.
    All sounds OK, but I was uneasy with being pressurised into paying quite a lot for the download....which they did as a 'deal'....lifelong updates for the price of the three year option. Also, if the TomTom fails in any way, they will replace for free, apparently.
    The point is, ithe had been such a struggle to get that far with trying to log in to the TomTom site (kept telling me my password etc didn't match etc) that I didn't want to go through the process again......and the sat nav had no maps on it.
    Have I been scammed? What can I do? Should I confront them if they phone me tomorrow?
  • YamFazManYamFazMan Posts: 19,272
    Superusers
    Hi
    @coralpearce
    Welcome to the site.....
    Sorry to say but it looks like you have definitely been scammed....
    Can you contact your bank and try to stop the transfer ???

    Get MyDrive Connect & FAQ
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    Stay Safe... ATB YFM
  • DougLapDougLap Posts: 7,769
    Superuser
    edited September 2020
    Hi @coralpearce

    Sorry to hear this. There is no way that Tomtom would have taken over your PC

    Can you provide the Website addresses involved so that a it can be checked and followed up by Tomtom.

    Doug
  • agentblue42agentblue42 Posts: 1 [Apprentice Seeker]
    I'm afraid to say I fell for this some time ago. I did question the £90 fee for what was supposedly free most of the time & for something I doubt I'll use (IE: for foreign travel). When I initially baulked at the price he started to 'wipe' my entire Sat Nav device so I reluctantly paid up. Should've listened to my head. Anyway, lesson learned albeit a pricey one.
  • rotproof1rotproof1 Posts: 34 [Renowned Wayfarer]
    NEVER give remote access to your computer to ANYBODY. NEVER give them your phone number. NEVER pay them. NEVER login into your bank for them. If you have doubts - turn off the computer immediately, hang-up and turn off internet - then clean your computer from any software they installed.
    If you don't know how to deal with it - find local IT specialist to help you to clean your PC.


    But the best - do not fall into this scam, it is very easy to recognize if you use critical thinking.
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