I bought this device 2 weeks ago and use it for work as a delivery driver. From the outset it started to reboot itself after 20-30 routes. After another few days with tomtom support they said it was the battery and I could send it in for repair. As it was only a few weeks old I decided to replace it from the store I bought it and the new one also displayed the same "fault"! Tomtom are now claiming that it may be a corruption with my myDrive account!! I have now lost all faith in anyone within tomtom support actually knowing anything about their devices and as a last hope I have come to the community. Has anyone out there experienced this, know of a fix or know of any tomtom device that has traffic and actually works as described.
0
Answers
Superusers
@Stephen_Mcnally
Welcome to the Site....
The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
_____________________________________
When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
______________________________________
(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
Stay Safe... ATB YFM
If I'm not mistaken. The first one you bought worked fine in the first 2 weeks. Then your problems started. Then you switched the broken one with a new one from the store. Right? How long did you use the second one? Did you download daily updates since May first? It's important to know.
I have about the same problem (rebooting) . I know how dissepointed you can feel. Those satvavs are very expensive and therefor you expect a good-working device and proper service and support. I feel that way.
My problems started out with good-working (...) hardware, untill I downloaded the daily update (about 8.xx MB). Your problems started around May 1st. Right? Same here. I also used two devices (Rider 550), because the first one was switched for a brand new one by TomTom. So their service can be great. But the TomTom software (updates) seem to be not that good. What's your situation right now?
Waiting for the next bs from TomTom support 🙂
Superusers
@Bart0 I own or maintain total of 9 assorted Tomtom devices + 2 Tomtom Phone Apps
1 NAV2 device, 2 NAV3 devices, 3 NAV4 and 5 NAV5 devices....
I use 110MB/s Virgin Media Broadband hard-wired back to the router
I always use MyDrive Connect (Except for Tomtom Home for the NAV2 Start)
I never bother with Wi-FI... The Maximum Wi-Fi connection appears to be 72MB/s
For the last round of updates... Maps, MapShare, Speedcams and QuickFixGPS
All 8 devices and Both iPhone Apps updated without fault....
Stay Safe... ATB YFM
Spent even more on the go essential and this is where I am now.
Switched it back and it rebooted all over the weekend and today it crashed and kept on shutting down. So frustrated with tomtom now.
Can anyone recommend a satnav device that has up-to-date traffic and actually works when used extremely heavily?