Hi! My Tomtom Start 52 is about one year old (purchased last year). MyDrive Connect shows: "One update available!", however when I selected the update and clicked on 'update selected' nothing happens. Tried several times. It's Map share community map update (712 bytes). I tried to update the map after resetting the device but no luck. The map installed is 24 months old 'United Kingdom and Republic of Ireland' v1011.9039 (released 05/2018). How to get the current map, version 1047? The device has 6.13 GB free space (internal memory). Please help with advice, how to get the map, version 1047.
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Answers
Superusers
@Ruks
Welcome to the site....
Some Maps are now to big to install onto the the on-board Memory....
If your device is one of the 8GB Devices
@VikramK or @lampard the Forum Moderators can allocate a small 'Keeper Map' to your Account....
Important See Catch22....
Here... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM
Welcome to the community!
The subscription for your device has been fixed. Just connect the device to MyDrive Connect and a new map will be offered as a download.
Depending on your travel preference you should be able to download the full map or a country version.
Thanks, Vikram
Many thanks, Ruks
Ta, Ruks
Probably a problem with the installed map. I have asked the team to run some jobs in the backend. This will remove the map when you connect the device to MyDrive Connect.
Once done please check for fresh map updates again.
Regards, Vikram
Best, Ruks
The team has once again created jobs in the back end to remove the maps.
Please connect the device to MyDrive Connect and the jobs will get processed.
Do a soft rest before you check for updates again.
Regards, Vikram