My GO 500 will not update to 1047 version map — TomTom Community

My GO 500 will not update to 1047 version map

tommy12399tommy12399 Posts: 4 [New Seeker]
edited May 19 in Map installation
Tried to update my GO 500 but it comes back with map version 1045.10014, not the new 1047. I am missing something.

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  • YamFazManYamFazMan Posts: 16,754 [Elite Vanguard]
    Hi
    @tommy12399
    Welcome to the site....
    Updating my NAV4 devices GO 5000 and Rider 400... I noticed I was not being offered the the latest Full Europe Map....
    On both devices I have the Full Europe Map installed on a 16GB SanDisk Memory Card and the (UK&ROI Map acting as a keeper) installed on the on-board Memory....
    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
    Both devices have a 16GB SanDisk Class 10 SDHC Memory Card installed....

    Recently because of POI address errors on the Full Europe Map of my NAV5 devices, I switched the Active Map on all of my devices from the Full Europe Map to the UK&ROI Map....
    When I connected the NAV4 devices to MyDrive Connect the UK&ROI Map (Active Map) updated to the v1045 Map without a fault.

    When I tried to install the Full Europe map MDConnect reported
    'Your device is up to date'....
    Despite the Full v1040 Europe being installed on the 16GB SDHC Memory Card....

    It appears that MyDrive Connect only monitors the Active Map

    qiof8hs2l0fx.jpg
    But if you select the 'MY CONTENT' menu... Screen top left in MDConnect
    The v1045 Full Europe Map is available to install....
    yw65jxkxwpqc.jpg
    Click the ' v ' Icon to select the install location....
    qdhgxiegjstf.png
    OR

    Scroll to the bottom of the MDConnect screen to 'MY SERVICES'...
    Hover over and Click the ' v ' on the Map Icon....
    cvfkkce516jn.jpg
    Click on Manage your Map....
    hj7qmnq1tzv1.jpg
    Select the install location....
    vnetg3rqxhn9.jpg
    Note... If you haven't yet installed a 16GB or 32GB Class 10 SDHC Memory Card
    Or there is still insufficient memory space available
    You will be offered the new range of Maps Cuts (MapZones)....
    lnc03cmi4fq0.jpg

    Stay Safe... ATB YFM
  • tommy12399tommy12399 Posts: 4 [New Seeker]
    Thanks for the info. I have put a 32 gb micro SD card in and my connect recognises it and displays the memory available. However i cannot seem to get the option to download the map to the card. I have been through the manage your map options but never get an option to choose a location. Any thoughts.
  • tommy12399tommy12399 Posts: 4 [New Seeker]
    further to my last comment. I have downloaded a fresh map and it has gone by default to the SD card, but it still shows as the 1045.10014 version.
  • YamFazManYamFazMan Posts: 16,754 [Elite Vanguard]
    Hi
    @tommy12399

    See @VikramK (Moderator) post....
    Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found/p1
    It Maybe a side effect of Case 2 where the Map Certificate has installed but not the Map
    @VikramK or Tomtom support will be able to check....

    Due to COVID-19 the phone service has been suspended....
    Tomtom Direct Email & Chat Links by Country....
    Click on required Countries Email or Chat Link....
    Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

    Stay Safe... ATB YFM
  • tommy12399tommy12399 Posts: 4 [New Seeker]
    Many thanks for the reply.
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