Subscription and "my routes" sync issue

papadi
papadi Registered Users Posts: 10
Apprentice Traveler
Hi!
I have been using tomtom services successfully in the past but currently, I cannot see "My routes" on my TomTom Go app for android.
  • I'm sure I'm logging in with the same account on the android app and on mydrive.tomtom.com.
  • I selected the "Sync this route as a track with my devices" option on my routes
  • I enabled "MyDrive" in TomTom services page in the Android app

Problem1: I cannot see anything on "My routes"
Problem2: On my account on the web page, I cannot see my subscription

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Comments

  • papadi
    papadi Registered Users Posts: 10
    Apprentice Traveler
    OMG! So what's the point of that 'My drive' switch in my first screenshot!?
    Can't they at least disable that switch and put a message there that it doesn't work yet!?
    How lame!
  • DougLap
    DougLap Posts: 10,050
    Superuser
    Hi @papadi

    I think you will find that your My places will still sync so you need to have logged into My Drive on the App to facilitate that.

    Doug
  • papadi
    papadi Registered Users Posts: 10
    Apprentice Traveler
    And "My Routes"?
  • DougLap
    DougLap Posts: 10,050
    Superuser
    Hi

    No.

    Doug
  • lampard
    lampard Administrators Posts: 6,064
    Moderator
    Hi @papadi

    Welcome to the Community! We're sorry that we don't currently offer MyDrive route syncing on GO Navigation. We are actively working on making the feature compatible with our new maps and expect to release it later this year.

    Best, lampard
  • papadi
    papadi Registered Users Posts: 10
    Apprentice Traveler
    I wish you didn't have that "My routes" option in the app, or at least put a warning there that it doesn't work. I lost so much time trying to find a solution!

    Now I downgraded to version 1.xx.