Tomtom 6250 with Lifetime maps does not give to update them

qkapish
qkapish Registered Users Posts: 2
New Seeker
Hello,

Just bought tomtom 6250 with lifetime services, but maps does not work. It wants me to buy them.
Any solutions to the problem?

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Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @qkapish

    The current situation and people working from home seems to have resulted in some new units not getting set up straight away on the TT Servers. Try a Soft Reset ie Turn the unit on and when ready hold the ON/OFF button down for about 20 seconds plus until you hear the drumroll sound then let the button go.

    Now try and and update the device using Wifi only. You only need the PC with My Drive Connect running if you have no Wifi or the Wifi is slowish.

    Hopefully @VikramK will pick this up on Monday and sort your account if necessary so have a look back then.

    If when you turn your unit on it says No Map then look at the following

    https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

    Doug

  • qkapish
    qkapish Registered Users Posts: 2
    New Seeker
    Hey,

    I don't know it just sorted itself, or maybe @VikramK found my DM and sorted it. Cuz today it just showed I have lifetime maps and updating right now to the newest map! :)

    Thanks for the help!
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @qkapish

    Glad you are sorted. If @VikramK has done it he has in his own time working from home.

    Doug
  • Rybacbr
    Rybacbr Registered Users Posts: 4
    Master Traveler
    Hi
    I have same problem with lifetime maps :'(
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    @Rybacbr

    Fixed :)
  • Rybacbr
    Rybacbr Registered Users Posts: 4
    Master Traveler
    VikramK wrote: »
    @Rybacbr

    Fixed :)

    Thanks