Tomtom 6250 with Lifetime maps does not give to update them

qkapish

Hello,

Just bought tomtom 6250 with lifetime services, but maps does not work. It wants me to buy them.
Any solutions to the problem?

DougLap

Hi @qkapish

The current situation and people working from home seems to have resulted in some new units not getting set up straight away on the TT Servers. Try a Soft Reset ie Turn the unit on and when ready hold the ON/OFF button down for about 20 seconds plus until you hear the drumroll sound then let the button go.

Now try and and update the device using Wifi only. You only need the PC with My Drive Connect running if you have no Wifi or the Wifi is slowish.

Hopefully @VikramK will pick this up on Monday and sort your account if necessary so have a look back then.

If when you turn your unit on it says No Map then look at the following

https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

Doug

qkapish

Hey,

I don't know it just sorted itself, or maybe @VikramK found my DM and sorted it. Cuz today it just showed I have lifetime maps and updating right now to the newest map!

Thanks for the help!

DougLap

Hi @qkapish

Glad you are sorted. If @VikramK has done it he has in his own time working from home.

Doug

Rybacbr

Hi
I have same problem with lifetime maps

VikramK

@Rybacbr

Fixed

Rybacbr

VikramK wrote: »

@Rybacbr

Fixed

Thanks