my tomtom via not connecting to tomtom home

Martinl1969

Hi, i have just purchased a new via 52, tomtom home does not recognise the device but my drive connect does, i have followed instructions on your support pages to update drivers etc but with no luck, also my map is 13 months out of date and the device is meant to have lifetime map updates, how do i rectify both these problems?

rider1rider

tomtom home not compatible with via 52
use mydrive connect

Martinl1969

Ok, thank u, so how can i update my maps pls, it says on device map is 13 months old and how do i backup my saved places pls, thanks

Martinl1969

I'm supposed to have lifetime map updates

DougLap

Hi @Martinl1969

With the current situation and many working from home there have been instances of it taking a little longer than normal to set the accounts up with Lifetime updates etc.

Hopefully @VikramK or @lampard will pick this up and check the account settings . have a look back then meanwhile as rider1rider says the appropriate software is Tomtom My Drive Connect.

Doug

VikramK

Hi @Martinl1969

The subscriptions for map updates have been sorted. Please do a soft reset and check for updates in MyDrive Connect.

Thanks, Vikram

Martinl1969

Thanks Vikram, if i do a reset will i lose all my favourite places I've entered in?

DougLap

Hi @Martinl1969

You will not lose your favourites and if you go to the My Drive webpage and log into your account you should see the Favourites listed under My Places if you have synced the device to your account.

To do the suggested Soft Reset Turn the unit on and when ready hold the On/Off button in for about 20 seconds plus until you hear the drumroll sound then let the button go. The device will start up with the files tidied up. A soft reset is a beneficial thing to do after you do any updates etc.

You would lose your Favourites etc if you did a Reset Device in the Settings/system menu as that returns the device to Out of the Box. In that case if the Favourites etc are saved in your account they should be restored to the unit after the Reset Device if it is set up to log into your account. In both processes the current Operating and Map versions on the device are not affected.

Doug

Martinl1969

Thank u m8