Start 42 update support

Jerry9997 Registered Users Posts: 3
Apprentice Seeker
edited May 2020 in MyDrive Connect

I have just bought new navigation device Start 42 with lifetime updates. I didn´t get 1047 map update, despite of I have Europe maps. In TomTom search device I don´t see my serial number and in MyDrive Connect under radars subscription there is note that support was ended. But nothing under maps and I am still able to buy new content. When I type XZ in compatibility check field, it shows it is compatible.

So my question is, was the support ended for Start 42 devices? Will I get new maps and software updates? My serial number starts with XZ.

Thank you.

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