We cannot share My Drive links — TomTom Community

We cannot share My Drive links

bichpmbichpm Posts: 7 [Apprentice Traveler]
Since weeks we are unable to share routes with friends by using the sharing link function in My Drive.
When opening the link I receive the following error


  • LochfrassLochfrass Posts: 16,534
    As a workaround you can copy and Paste the link in the Browser Bar.
  • VikramKVikramK Posts: 12,727 Moderator
    edited May 2020
    Hi @bichpm

    Do you get this error immediately after clicking on the 'Share route' icon? or after clicking on any of the mediums as in the above image(Facebook/twitter etc)
    Also which browser are you using?

    Thanks, Vikram
  • LochfrassLochfrass Posts: 16,534
    Hi Vikram

    Today it seems to work.
    Yesterday i get the same error after clicking the function "share a link"
    Sharing via mail, Facebook and Twitter I have not checked yesterday.
    Win10 with Firefox
  • bichpmbichpm Posts: 7 [Apprentice Traveler]
    edited May 2020
    The error is received when trying to access the link. And the same happens with all my friends.
    For example this is the link to one of my routes: https://mydrive.tomtom.com/gor-webapp/share/itinerary/b1dd431d-db02-4b03-8de8-7d4e1c2dcbd9#mode=itinerary+viewport=50.01565,6.32303,8.7,0,-0+itinerary={"id":"b1dd431d-db02-4b03-8de8-7d4e1c2dcbd9"}+ver=3
    I click on share route and then click on the copy link to clipboard button. Does it work for you?
  • LochfrassLochfrass Posts: 16,534
    cant open your link.

    When I copy a route into the clipboard using the share link and then open it in another browser, I get an error.
    If I copy the Url from the browser line and paste it into another browser there are no problems.
    If I open a saved route and click on Edit Route and then copy the link to the clipboard there are no problems.

    So as a workaround you must copy the link in the Browserline.
  • bichpmbichpm Posts: 7 [Apprentice Traveler]
    Ok the workaround, but the route may be altered on each client side when copying the URL from the edit mode, so I hope it will be fixed.
  • VikramKVikramK Posts: 12,727 Moderator
    Thanks @Lochfrass
    I can reproduce it as well. Forwarding this to the team for investigation.

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