I’ve broken a strap within the warranty period. The claim was handled well. At least until the replacement strap was reported sent, because then the case was closed by TomTom and it cannot be reopened. I have tried a million ways to communicate this back to TomTom so they/I could follow up with the forwarder or wherever it got stuck, but without any info on how it was shipped this is not possible for me. I can only ask a robot. And since the warranty period is now lapsed I cannot open a new case.
Can anybody (preferably human) point me in a right direction, so I can move on to something more exiting, eg using the watch for its purpose?