I bought a card for Canada, but I did not receive this card — TomTom Community

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I bought a card for Canada, but I did not receive this card

wilrikvanomme_un38wilrikvanomme_un38 Posts: 1 [Apprentice Seeker]
edited May 2020 in MyDrive Connect
I bought a card for my Tomtom 5150 Truck. The map for Europe can be removed and the map of Canada must be on it. But I did not receive the card. And I can't install it either. I would like to receive an explanation on how to solve this.


Mod edit: Machine translated [Dutch]
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Answers

  • VikramKVikramK Posts: 10,904 Moderator
    edited May 2020
    Hi @wilrikvanomme_un38

    Welcome to the community!
    Could you send me the device serial number and the order number through a PM, please?

    Thanks, Vikram
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