Wifi gets disabled when connecting Start 20

Joe1234235545345344
Joe1234235545345344 Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
When I connect my TOMTOM 20 to my laptop (windows 10, using out of box setup, no custom firewalls/vpns, etc) it disonnects my wifi and creates a tomtom network adaptor in it's place. Any idea how to stop that?

Answers

  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    edited May 2020
    Hi
    @Joe1234235545345344
    Welcome to the site...
    See post by User @Niall
    Here... https://discussions.tomtom.com/en/discussion/990415/how-to-stop-your-device-from-killing-your-windows-wifi-network-connection

    Safe Safe... ATB YFM
  • Joe1234235545345344
    Joe1234235545345344 Registered Users Posts: 3
    Apprentice Seeker
    edited May 2020
    Hi and thanks for the resonse.
    The "Disable upon wired connect" is no longer an option in Windows 10 so I cannot try that.
    There's a link from a message from Oct 2016 that references a post you made but it leads to a page not found error.
    The power management stuff is already done.
    Basically the new network adaptor that appears takes over as the primary and disables the wifi adaptor. I have already tried setting the metric numbers as well but the tomtom still takes over
  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    edited May 2020
    Hi
    @Joe1234235545345344

    The Start 20 is a NAV 3 device and updates over USB
    Are you by any chance using a Laptop or Desktop connected back to the Router via Wi-Fi ???
    Could you connect hard-wired back to the router using an Ethernet Cable

    ATB YFM
  • Joe1234235545345344
    Joe1234235545345344 Registered Users Posts: 3
    Apprentice Seeker
    I am connected to a router via Wifi, which is why im posting this, because plugging in the TomTom disables my wifi adaptor. Connecting via ethernet cable isn't an option for me.

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