I purchased new map but it doesn't appear in MyDriveConnect

marcodinis

Hey

Device TomTom Start 25
This device came with "Europa Ocidental", however it's outdated

I bought the map "Mapa da Península Ibérica (Portugal e Espanha)" two days ago (08/05/2020) and the order is now marked as complete.

How should I proceed to change the current map to this new one?

When I visit the MyDrive Connect using my account it detects the device but only gives me options to change the current map ("Europa Ocidental") to a smaller map, but no option to use the map I bought ("Portugal and Spain")

This is a bit urgent because I really need this upgraded map tomorrow.

Can someone please help me?
Thank you!

DougLap

Hi @marcodinis

It appears that whilst the current crisis is going on and the Phone Customer Support is not available because of people working from home that purchases like maps have been taking a little longer to get logged onto the relevant accounts. Hopefully @VikramK or @lampard can pick this up early tomorrow and sort it out for you.

Just on the off chance try a soft rest, ie turn the unit on and when ready hold the ON/OFF button down for 20 seconds plus until you hear the drumroll sound then let the button go. Then look for the map again.

Doug

DougLap

Hi @marcodinis

It appears that whilst the current crisis is going on and the Phone Customer Support is not available because of people working from home that purchases like maps have been taking a little longer to get logged onto the relevant accounts. Hopefully @VikramK or @lampard can pick this up early tomorrow and sort it out for you.

Just on the off chance try a soft rest, ie turn the unit on and when ready hold the ON/OFF button down for 20 seconds plus until you hear the drumroll sound then let the button go. Then look for the map again.

Doug

marcodinis

In the mean time I received the map!
Thank you for your time @DougLap