Reboot loop — TomTom Community

Reboot loop

ErmaxErmax Posts: 4 [Apprentice Traveler]
Device does not start completely and reboots over and over.
Did the system restore procedure but noting changed.

Answers

  • VikramKVikramK Posts: 9,886 Moderator
    Hi @Ermax

    Welcome to the community!

    How has the battery behaved in recent times, did the device stay 'ON' for 30 min or more when not connected to a power supply?

    Thanks, Vikram

  • YamFazManYamFazMan Posts: 17,059
    Superusers
    edited May 8
    Ho
    @Ermax
    For Recovery Mode to work... The device must be capable of showing as Connected for the Recovery process to complete....
    ____________________

    I'm Running Win10... All OK no problems....

    Try.... With MyDrive Connect running... Your device plugged in and turned on
    On the PC keyboard... Press the Windows Button + X key
    Choose Device Manager
    The Device Manager Window opens
    Double Click on the '>' character to the left of Network adapters
    The Network adapters Menu opens
    Note...
    My Via 120 Live (#2) & GO Premium (#8) are both connected to USB
    npfdr7vqvb2y.jpg
    If the Tomtom#'n' Icon or the Remote NDIS Compatible Device Icon has a Yellow Exclamation displayed then there is a problem with the installed Driver....
    Note... The Driver can be also be listed as a Remote NDIS Compatible Device... My GO Premium displays as 'NDIS Compatible Device #8'
    ____________________

    Maybe Win 10s Troubleshooter will fix the Driver Problems (Or any other USB problems)

    With MyDrive Connect running... Your device plugged in and turned on
    On the PC keyboard... Press the Windows Button + R key
    In the Run box type... Control printers
    Click OK
    The Devices and Printers window opens
    Right Click on the Tomtom Icon and select 'Troubleshoot'
    Note... Maybe listed as a Remote NDIS Compatible Device....
    My GO Premium displays as 'NDIS Compatible Device #8'

    neha7jky70on.jpg
    Then follow on-screen instructions....

    ATB YFM
  • ErmaxErmax Posts: 4 [Apprentice Traveler]
    hello, Thx for the feedback.. The driver is not the problem.. when i do the reinstall process it goes up to 100%. When i reboot my Tomtom rider it just keeps rebooting over and over again.
  • ErmaxErmax Posts: 4 [Apprentice Traveler]
    edited May 10
    Looked at the driver part. No Issues there
    40imzkl9toc4.bmp
    Connection in My Drive is Ok aswell
    vovuzmdo8wyl.png



  • LAURE123LAURE123 Posts: 1,567
    Superuser
    Hi all

    @Ermax

    Can you charge your device with a main charger, smartphone/Iphone/Tablet 1 or better 2A, at least 2/3 hours, USB ports only give 500mAh. The Recovery Mode require a full battery.
    ... and that the battery can keep its charge for a minimum of time (see the message of @VikramK )

    Then do a Soft Reset of your device:
    - With your device Not connected to your PC and "Switch On".
    - If your battery begins to have weaknesses let the device plugged in at the smartphone main charger.
    ==> Press and hold the On/Off button until you hear the drum sounds. Release the button. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.

    Only after all that retry the Recovery Mode if needed:
    https://uk.support.tomtom.com/app/answers/detail/a_id/1898/related/1

    I see on your screenshot that your device is mentioned "up to date".
    No map problem? No corrupted EU map?
    Maybe the map installed on a micro-sd card? Sometimes getting out and re-entering the micro-sd helps (to do with the device switch off).

    Regards.
  • ErmaxErmax Posts: 4 [Apprentice Traveler]
    edited May 10
    Hello,

    Let let it charge for about 6 hours. After that I did the reset.
    fnfv885yfspz.jpg

    Then it ended at 100%

    cun4r7ur6rci.jpg

    Restarted the Tomtom. and again it keeps rebooting... no change

  • QC_MajQC_Maj Posts: 8 [New Seeker]
    i am the same
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