TomTom customer support is NOT working...How can I contact TomTom customer support?

Tiggyboots

I have been trying to contact TomTom Customer Support, but when I dial their UK phone number: 020 7949 0132, I get cut off after a message saying "our offices are closed".
The so called support on their website is a complete non-starter and does not even give you any links or allow you to submit your question/request for help online.
But, surprise, surprise, if you want to buy a NEW device, it is very easy to do so.
So, while TomTom are very happy to take your money for a new device, they are completely out of the picture to provide you with any kind of after sales support or to even give you any means of contacting them.

Can anyone suggest how I could contact TomTom?

DougLap

Hi @Tiggyboots

See the following.

https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic

Doug

YamFazMan

Hi
@Tiggyboots
Welcome to the site....
Due to COVID-19 the Support Phone service has been suspended....
Use.... Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

Stay Safe... ATB YFM

DougLap

Hi @Tiggyboots

See the following.

https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic

Doug

YamFazMan

Hi
@Tiggyboots
Welcome to the site....
Due to COVID-19 the Support Phone service has been suspended....
Use.... Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

Stay Safe... ATB YFM

Tiggyboots

DougLap and YamFazMan - Thank you very much indeed for your quick and very helpful responses.
I was able to send TomTom Customer Support an email but their Chat does not work - it just goes to their website with no link or any way of doing anything further.
It is very disappointing that this information does not appear (or is not easily found) on TomTom's website - not at all what I expected from TomTom.

YamFazMan

Hi
@Tiggyboots

Tiggyboots wrote: »

(Snip) It is very disappointing that this information does not appear (or is not easily found) on TomTom's website - not at all what I expected from TomTom.

Like most commercial companies the links to the various aspects of the Website are a the bottom of the Forum Home Page....

Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link

There is a logic to to Drilling down through the appropriate links, if you follow the correct menu flow, it takes you to the Support pages and the comprehensive Tomtom FAQ lists where in most cases the answer can be found and problem solved
This in turn reduces the demand on the Support lines and shortens the delay/response times for when only a Phone Call and Email enquiry will resolve the issue....
_____________________

Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
_____________________

Due to COVID-19 the Support Phone service has been suspended....
Use.... Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

ATB YFM