Via 130 lifetime Map updates

bigtimeuk

Hi, i have a tomtom VIA 130 it says on the box that it has lifetime Map updates, but the map on the device is from 2012 europe, ive tried to update it and it says its up to date ?

ive seen on another post (Tomtom have honoured lifetime Map updates for those units that were sold with that offer) will my device be honoured with map updates ?

DougLap

Hi @bigtimeuk

It is correct that units sold with lifetime maps are still being honoured even if the unit has been declared obsolete.

Normally we would suggest that you contact customer support but the phones are not being manned during the current crisis. It is possible that @VikramK or @lampard may be able to look a your account and sort it otherwise the next option is to contact Customer Support via Chat or Email. Contact details are as follows.

https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic

Doug

VikramK

Hi @bigtimeuk

Welcome to the community!
Please check for updates now, a fresh map should be offered for download in MyDrive Connect,

Regards, Vikram

DougLap

Hi @bigtimeuk

It is correct that units sold with lifetime maps are still being honoured even if the unit has been declared obsolete.

Normally we would suggest that you contact customer support but the phones are not being manned during the current crisis. It is possible that @VikramK or @lampard may be able to look a your account and sort it otherwise the next option is to contact Customer Support via Chat or Email. Contact details are as follows.

https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic

Doug

bigtimeuk

Thank you for your quick reply

VikramK

Hi @bigtimeuk

Welcome to the community!
Please check for updates now, a fresh map should be offered for download in MyDrive Connect,

Regards, Vikram

bigtimeuk

BIG THANK YOU VikramK , updating now