Via 130 lifetime Map updates
ive seen on another post (Tomtom have honoured lifetime Map updates for those units that were sold with that offer) will my device be honoured with map updates ?
Best Answers
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DougLap Posts: 7,258
SuperuserHi @bigtimeuk
It is correct that units sold with lifetime maps are still being honoured even if the unit has been declared obsolete.
Normally we would suggest that you contact customer support but the phones are not being manned during the current crisis. It is possible that @VikramK or @lampard may be able to look a your account and sort it otherwise the next option is to contact Customer Support via Chat or Email. Contact details are as follows.
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Doug5 -
VikramK Posts: 11,155
Moderator
Hi @bigtimeuk
Welcome to the community!
Please check for updates now, a fresh map should be offered for download in MyDrive Connect,
Regards, Vikram6
Answers
Superuser
It is correct that units sold with lifetime maps are still being honoured even if the unit has been declared obsolete.
Normally we would suggest that you contact customer support but the phones are not being manned during the current crisis. It is possible that @VikramK or @lampard may be able to look a your account and sort it otherwise the next option is to contact Customer Support via Chat or Email. Contact details are as follows.
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Doug
Welcome to the community!
Please check for updates now, a fresh map should be offered for download in MyDrive Connect,
Regards, Vikram