why has my TomTom been updated to premium ?

mohanad1976
Registered Users Posts: 1 
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I upgraded my TomTom app to premium but it has not been upgraded and I paid 20 €
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Answers
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Hi
@mohanad1976
Welcome to the site....
I guess at Tomtom its like everywhere else....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
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@VikramK or @lampard the Forum Moderators should pick this up nn Tomorrow and check your Account Status....
Due to COVID-19 the Support Phone service has been suspended....
Use.... Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1
Stay Safe... ATB YFM0 -
HI @mohanad1976
Welcome to the Community! Have you used any other e-mail address to purchase the subscription than the one you used to log in here?
Best, lampard0