why has my TomTom been updated to premium ?

mohanad1976

I upgraded my TomTom app to premium but it has not been upgraded and I paid 20 €

YamFazMan

Hi
@mohanad1976
Welcome to the site....
I guess at Tomtom its like everywhere else....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
.
@VikramK or @lampard the Forum Moderators should pick this up nn Tomorrow and check your Account Status....

Due to COVID-19 the Support Phone service has been suspended....
Use.... Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

Stay Safe... ATB YFM

lampard

HI @mohanad1976

Welcome to the Community! Have you used any other e-mail address to purchase the subscription than the one you used to log in here?

Best, lampard