problem with installation of the europ map on TOMTOM HOME — TomTom Community

problem with installation of the europ map on TOMTOM HOME

LETOPLETOP Posts: 2 [Apprentice Seeker]
edited May 5 in Map installation
Hello,

I have tried to install the map of europe on my two devices by TOMTOM HOME but I can't install the map in the menu "manage my device"

The button install stay disabled and i can read the red message " This element can't be install on your device"
I have enough space on the Sd card

My two Device's ID are :

Renault KANGOO = IB3xxxxxx70

Renault Clio 3 = IA7xxxxxx645


I hope that you can help me !


Thanks


Letop



Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • VikramKVikramK Posts: 9,538 TomTom Moderator
    edited May 5
    Hi @LETOP

    Welcome to the community!
    The second device is linked to your TomTom account and the first one is not linked to any accounts.

    Also, I don't see an active subscription for map updates(both devices). Are there any maps installed already?
    ~Vikram
  • DougLapDougLap Posts: 4,788 [Elite Voyager]
    Hi @LETOP

    Further to @VikramK 's post Tomtom maps are linked to the serial number of the device for which they are purchased. You cannot buy a map and load on more than one device .

    Doug
  • LETOPLETOP Posts: 2 [Apprentice Seeker]
    edited May 6
    Thanks for your responses !

    I cant seem to link the two device to my account at the same time.
    My device are On-board GPS,

    Renault KANGOO = IB3xxxxxx70 (map : De At Ch)

    Renault Clio 3 = IA7xxxxxx645 (map : Italia)

    I bought the europe map with the clio's device link to my account
    but I can't install the map on this device either.


    LETOP

  • VikramKVikramK Posts: 9,538 TomTom Moderator
    edited May 6
    @LETOP
    You can't have both devices linked to the same account which update using TomTom HOME. You will have to set up a different account for the 'IB' Renault KANGOO.

    Could you send me the order number for the map you purchased through a PM?

    Thank you, Vikram
Sign In or Register to comment.

Who's Online in this Category0