Pairing Samsung S10 & Rider 400

no1kilo
no1kilo Registered Users Posts: 14
Apprentice Traveler
edited May 2020 in RIDER
My S10 and Rider 400 cannot talk to each other. Not sure if it was due to the update or not since I just bought this phone. It worked just fine with my S7 and J7 but not the S10. So I guess I have the same problem.

Comments

  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    edited May 2020
    Hi @no1kilo

    I would recommend that you factory reset the RIDER 400 and also delete Bluetooth pairings on the S10.

    RESET- Main menu- Settings- System- Reset device
    [Please backup the saved favourites or routes using MyDrive web]

    To start with a fresh pairing see the video below-


    Thanks,
    Vikram
  • no1kilo
    no1kilo Registered Users Posts: 14
    Apprentice Traveler
    edited May 2020
    I tried that and lost my updated maps in the process. Now I can't update that either and it still failed to pair blue tooth. Neither the phone nor the GPS show each other despite being next to each other or 3 feet apart. Also the instructions require Mydrive on my phone but the mydrive app has two options to connect, a QR code or no device which mean it can't or won't connect. The Mydrive app doesn't even try to turn on the blue tooth to attempt to connect.
  • no1kilo
    no1kilo Registered Users Posts: 14
    Apprentice Traveler
    I figured it out. In the Mydrive app there is a section in the instructions for not having a bluetooth option in the settings menu. While the Rider 400 does have a bluetooth option in the settings menu, it was the only way to connect. Clearly there is a mistake in the instructions. Poor wording or misleading description.
  • no1kilo
    no1kilo Registered Users Posts: 14
    Apprentice Traveler
    Now, how do I get my updated map back.
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    Connect your Rider 400 with the original USB cable to a PC and start MyDrive Connect.
  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    edited May 2020
    Hi @no1kilo

    I see the device has the map - USA_Canada_and_Mexico : 9.80 installed. But it's not the latest one.

    I have asked the team to push the latest map for your device. Just do a soft reset and check for updates in MyDrive Connect.



    ~Vikram
  • no1kilo
    no1kilo Registered Users Posts: 14
    Apprentice Traveler
    Thanks for the map update and I'm wondering if I should keep this or try to install the even newer map I got. This map is of the entire USA Mexico and Canada which is fine but I upgraded to another map that has only the eastern half of the USA and Canada. The map was to big to fit in the Rider 400 and I had to load each map separately if I crossed over. I had them saved onto a micro SD card and maybe on my computer. Can't find the SD card. Can anyone tell me the file names of those maps? Maybe I can find them on my PC and buy a neww SD card to install into the Rider 400. The map I lost when doing a factory reset was the eastern part of the USA and Canada.
  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    @no1kilo

    It's not possible to backup the map on a computer. The size of the new map is more than 7GB so you have the option to install a preferred zone or a full map can be installed on a 16 GB memory card. Read more on our FAQ page.

    MyDrive Connect will only allow you to install one zone at a time.

    Regards, Vikram
  • JoelS.
    JoelS. Registered Users Posts: 317
    Exalted Navigator
    say, what usa map is too big for the rider 40/400 ?
    will this other map have more detail or be of any benefit ??
    i have 10.47 that is under 7g currently

    thanks
  • VikramK
    VikramK Administrators Posts: 13,782
    Moderator
    v10.47 should be far more upgraded.
    See our FAQ page here.
    Driving with an outdated map could greatly affect your journey. To avoid unwanted surprises such as new speed limits and road changes its important that the device has the latest map version installed.

    ~Vikram