Just bought go professional 620 wifi — TomTom Community

Just bought go professional 620 wifi

GingerbeardGingerbeard Posts: 6 [New Seeker]
Hi i cant seem to figure out why i have just bought this today with so say life time maps, speed cameras and traffic yet it is showing 2018 map as version that is running. Also cant add it to my account any help would be greatly appreciated.

Best Answers

Answers

  • rider1riderrider1rider Posts: 330 [Supreme Pioneer]
    contact customer service tomorrow or the moderator might respond.
  • GingerbeardGingerbeard Posts: 6 [New Seeker]
    will do thanks
  • GingerbeardGingerbeard Posts: 6 [New Seeker]
    Thank you for your help will wait and see if it gets activated tomorrow/Tuesday.
  • GingerbeardGingerbeard Posts: 6 [New Seeker]
    Have now done factory reset and gone through it all again and it still shows Europe truck v1015. 9116. Have I missed something out?
  • GingerbeardGingerbeard Posts: 6 [New Seeker]
    Hi, have had it sorted now. It was not setup on the device properly. Thanks for the help
  • Dimas200Dimas200 Posts: 1 [New Seeker]
    Hello! I have the same problem maps are not updated since version 996.8543
  • YamFazManYamFazMan Posts: 18,413
    Superusers
    edited May 2020
    Hi
    @Gingerbeard
    Hi, have had it sorted now. It was not set-up on the device properly. Thanks for the help
    Could you possibly post details of the Fix you used ??? to maybe help others on the Forum....

    ATB YFM
  • GingerbeardGingerbeard Posts: 6 [New Seeker]
    I used the online contact service and they checked my account registration and told me the unit had not been set up correctly. They pushed it through manually on that end.
  • YamFazManYamFazMan Posts: 18,413
    Superusers
    Hi
    @Gingerbeard
    Thank you....
    ATB YFM
  • VikramKVikramK Posts: 10,897 Moderator
    edited May 2020
    @Dimas200

    Could you do a soft reset and check for updates now?

    Soft reset-


    Thanks, Vikram
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