MyDrive Connect Waiting for your device...

KevinPeters

And waiting and waiting...

I am trying to install a map on my Go 400, anything that will fit on the internal memory, in this case the Soiuth West europe map. When I start the process I just get a message on MyDrive saying: "Waiting for Device" and on the device it says "Updating - do not disconnect your device". This goes on for hours with nothing happening. I have tried two different Macs, with a hub, without a hub, different cables, I have updated to the latest version of MyDrive, cleared my cache... Sometimes I am amazed that TomTom still manage to exist with shoddy engineering like this.

Anyway, I would love to put a map on my Go-400. Any suggestions from TomTom?

KevinPeters

I've also tried: a factory reset of the device, putting the old SD card back in the slot, using a Windows 10 machine, removing the device from my account a re-adding it.

It even hangs now on Your Device is Being Added.

Shoot me now.

YamFazMan

Hi
@KevinPeters
Welcome to the site....
If I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
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Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\

ATB YFM