Tom Tom go on my samsung S10 doesn't work anymore after an automatic update by Tom Tom.

Hans_2020

Tom Tom go on my samsung S10 doesn't work anymore after an automatic update by Tom Tom. Can you help me?

lampard

Hi @Hans_2020

Welcome to the Community! Can you let us know what's the issues exactly or the error message you're getting on the App?

Best, lampard

Hans_2020

I pretty much described the problem I think; After an automatic update from Tom Tom when I start the Tom Tom app, I see App wordt geladen in the bottom of the screen and a rolling circle. But nothing happens....

lampard

Hi @Hans_2020

It appears that the app is stuck on the loading screen, please make a re-installation of the app by following the steps below:

• Go to the Settings of the Phone.
• Go to ‘Applications’ (maybe called different depending on the OS version used).
• Go to ‘Application Manager’ (maybe called different depending on the OS version used).
• Find the app in the list you’d like to uninstall and tap on it.
• Click ‘Force Quit/Force Stop’.
• In the ‘Storage’ section, tap first ‘Clear Cache’ and then tap ‘Clear Data
• Here, tap on ‘Uninstall’.
• Log out of the Playstore.
• Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
• Open the Playstore login and reinstall the app on the internal memory (Not on SD Card).
• Once done please close all the apps which are running in the background reboot the phone.
• Reopen the TomTom app and test.

Let us know how it goes!

Best, lampard