My Bluetooth earphones are not turning on. — TomTom Community

My Bluetooth earphones are not turning on.

When I place the earphones on charge there is a blue light however when I take it off charge and do that 10 second thing it doesn’t work. I don’t know what to do because I’ve read a couple on the community page saying it’s software issues. Please can you reply ASAP!

Comments

  • tfarabaughtfarabaugh Posts: 16,189
    Superusers
    Do that 10 second thing? Do you mean pair them? You only need to do that once, not every time you charge them. First thing to try is a factory reset of the watch, which will clear any existing pairing codes. Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship, so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.
  • AK29AK29 Posts: 2 [New Seeker]
    But my problem is that the earphones won’t even turn on. The light only turns on when I put on charge.
  • tfarabaughtfarabaugh Posts: 16,189
    Superusers
    AK29 wrote: »
    But my problem is that the earphones won’t even turn on. The light only turns on when I put on charge.

    That means the battery is dead in the earphones. It turns on when charging as it is getting power from the charger but is not storing any. They are dead, time for a new pair.
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