NO maps on my GO 520
happytrucker
Posts: 2 [New Seeker]
I paid over 300 pounds for this piece of crap. it told me it needs updating so plugged it in downloaded the updates and now has no maps, keep trying to update but same message over and over again update failed! I need this for my work and thought stupidly that TomTom was the best how wrong was I.
I tried to make an account for this device and can't even make that TomTom are a f**kin joke
I tried to make an account for this device and can't even make that TomTom are a f**kin joke
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Superuser
Does this help.
https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest
Doug
Superuser
If you selected all updates to be done in one go this may explain the problem. Best to do them one at a time. Maybe @lampard or @VikramK can check the servers to see if there is a queue of updates for your unit causing the problem..
Doug
Welcome to the Community! I see there are pending downloads in the queue for your GO 520 device and system log shows that there's an interruption in connection causing the no maps found error. There can be different things affecting/preventing the download of the updates. Updating over WiFi can be slow and then cause a Time-Out with sever. Any Internet Security Software/Antivirus installed on your PC can block TomTom software to install updates.
Please follow the steps in the public FAQ here to restart the download and see if this helps. If you see the download or installation appears to stop or freeze, keep it connected for 4 hours then check if the download has been completed.
Otherwise, please get in touch with our support and they'll be able to assist you further with this.
Best, lampard
Superusers
@happytrucker
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
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Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
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Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
ATB YFM