NO maps on my GO 520 — TomTom Community

NO maps on my GO 520

I paid over 300 pounds for this piece of crap. it told me it needs updating so plugged it in downloaded the updates and now has no maps, keep trying to update but same message over and over again update failed! I need this for my work and thought stupidly that TomTom was the best how wrong was I.

I tried to make an account for this device and can't even make that TomTom are a f**kin joke

Comments

  • happytruckerhappytrucker Posts: 2 [New Seeker]
    I have tried and keep getting the same message
  • DougLapDougLap Posts: 6,893
    Superuser
    Hi @happytrucker

    If you selected all updates to be done in one go this may explain the problem. Best to do them one at a time. Maybe @lampard or @VikramK can check the servers to see if there is a queue of updates for your unit causing the problem..

    Doug
  • lampardlampard Posts: 5,086 Moderator
    Hi @happytrucker

    Welcome to the Community! I see there are pending downloads in the queue for your GO 520 device and system log shows that there's an interruption in connection causing the no maps found error. There can be different things affecting/preventing the download of the updates. Updating over WiFi can be slow and then cause a Time-Out with sever. Any Internet Security Software/Antivirus installed on your PC can block TomTom software to install updates.

    Please follow the steps in the public FAQ here to restart the download and see if this helps. If you see the download or installation appears to stop or freeze, keep it connected for 4 hours then check if the download has been completed.

    Otherwise, please get in touch with our support and they'll be able to assist you further with this.

    Best, lampard
  • YamFazManYamFazMan Posts: 18,429
    Superusers
    Hi
    @happytrucker

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM


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