Contact Customer Service

pittstop
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
Trying to respond to an e-mail from customer support sent from [email protected] but when I send I get a reply saying tomtom doesn't respond to this address.
My contact was Rakesh & the Incident number was 200302-002671
Does anyone know how I can get back in contact with customer service by e-mail.
My message was:
Hi,
In Feb I ordered & paid for a years speed cameras.
This was initially shown on my account as just 6 months so I contacted you about this.
On 7th March: Rakesh e-mailed me to confirm that there had been an error which he had rectified & he confirmed:
"Your speed camera subscription will be valid to 29/02/2021"
I assumed that all would be well until I looked at my Barclaycard transactions yesterday & saw a deduction by Tom Tom of £2.99 which I was unaware of.
Can you please advise why this has been taken & organise a refund as I am unaware that I owe you any monies.
Thanks,
Mike Pitt
Can someone please forward this to customer service as the tom tom wed site won't tell me how to do this.
My contact was Rakesh & the Incident number was 200302-002671
Does anyone know how I can get back in contact with customer service by e-mail.
My message was:
Hi,
In Feb I ordered & paid for a years speed cameras.
This was initially shown on my account as just 6 months so I contacted you about this.
On 7th March: Rakesh e-mailed me to confirm that there had been an error which he had rectified & he confirmed:
"Your speed camera subscription will be valid to 29/02/2021"
I assumed that all would be well until I looked at my Barclaycard transactions yesterday & saw a deduction by Tom Tom of £2.99 which I was unaware of.
Can you please advise why this has been taken & organise a refund as I am unaware that I owe you any monies.
Thanks,
Mike Pitt
Can someone please forward this to customer service as the tom tom wed site won't tell me how to do this.
0
Best Answer
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Hi @pittstop
Try the UK email link near the bottom of the list in the following:-
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Doug5
Answers
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Hi @pittstop
Try the UK email link near the bottom of the list in the following:-
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Doug5 -
Hi Doug,
Have followed your advice & was able to send a message to which I've received a confirmation of receipt from Tom Tom cust service.
Many thanks for your help.0 -
I have a TomTom 550 that no longer gives me turn-by-turn information. I need help to fix this.
Thanks Patrick Fardella
570 807 6121 [email protected]0