Server busy on MyDrive Connect

Pakkkor

I have been trying for several days and several hours to update my browser and there is no way to do it. He stays in the Preparing position and after a while, he says that the servers are busy and to try again later

Mod edit: Machine translated from Spanish

MaryThornell

I followed these steps:
to update for Latest version

1.Right-click the MyDrive Connect icon ( or) in the Windows notification area or Apple menu bar.
2.Click > Settings then select the About tab.
3.If a new version is available, you see a link saying A newer version is available.
4.Click the link to install the latest version of MyDrive Connect.

YamFazMan

Hi
@Pakkkor
Welcome to the site....
If I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
______________________

Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________

JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
_____________________

"Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
Stay safe... ATB YFM

Pakkkor

I wonder that the failure to update can be to CIVD19 crashed Servers ..
I am right that the service does not work for this reason .. ????

Mod edit: Machine translated(Spanish)

YamFazMan

Hi
@Pakkkor

Try... https://discussions.tomtom.com/en/discussion/comment/1703176/#Comment_1703176

ATB YFM