Server busy on MyDrive Connect — TomTom Community

Server busy on MyDrive Connect

PakkkorPakkkor Posts: 3 [Apprentice Seeker]
edited April 2020 in MyDrive Connect
I have been trying for several days and several hours to update my browser and there is no way to do it. He stays in the Preparing position and after a while, he says that the servers are busy and to try again later

Mod edit: Machine translated from Spanish

Comments

  • MaryThornellMaryThornell Posts: 1 [Apprentice Seeker]
    edited April 2020
    I followed these steps:
    to update for Latest version

    1.Right-click the MyDrive Connect icon ( or) in the Windows notification area or Apple menu bar.
    2.Click > Settings then select the About tab.
    3.If a new version is available, you see a link saying A newer version is available.
    4.Click the link to install the latest version of MyDrive Connect.



  • YamFazManYamFazMan Posts: 19,209
    Superusers
    Hi
    @Pakkkor
    Welcome to the site....
    If I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
    ______________________

    Or... Instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.
    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\
    _____________________

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"
    See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
    Stay safe... ATB YFM
  • PakkkorPakkkor Posts: 3 [Apprentice Seeker]
    edited May 2020
    I wonder that the failure to update can be to CIVD19 crashed Servers ..
    I am right that the service does not work for this reason .. ????

    Mod edit: Machine translated(Spanish)
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